Instructions: Whitelist your email address in iCloud

As a provider for receiving e-mails, iCloud sometimes filters very strictly. Sometimes even verification emails from online shops or other sites do not get through. If you don't want to switch to a different email address, there are various ways to whitelist senders so that their emails flutter into the regular inbox. I have summarized below how you can whitelist an email address in iCloud on Mac and iPhone.

Trust email address: create iCloud contact

If you create a contact and give them the email address in question, iCloud will know that you want to receive emails from this address. There is still no 100 percent guarantee that the mail will also end up in the inbox, but if the wording is strange or similar spam signs, it will probably end up in the junk or spam folder instead of being completely blocked. And this is how you do it:

1. Go to icloud.com and log in with your Apple ID
2. Now select "Contacts"
3. Click on the plus symbol (+) in the lower left and select "New Contact"
4. After entering your name, email address, etc. click on "Done" at the bottom right
5. The corresponding email address should now be on the whitelist

The same should of course also be the case if you create the contact on the iPhone and synchronize it with iCloud. So if you use the mail app on the iOS device under the same Apple ID as on other devices that you use for communication, then proceed as follows:

1. Opens the Mail app
2. Tap the plus (+) in the top right
3. Enter the necessary data
4. Tap on "Done" in the upper right corner
5. That's it!

Stop marking emails as spam and whitelist senders

If the email in question gets through to you, but ends up in the spam or junk folder, it can help if you move it from there to the regular inbox. The fastest way to do this on the Apple Mac is to drag and drop the mail from one folder to the other. You can also click on it with the right mouse button or with a secondary click (two fingers on the trackpad), select "Move into" and then click on the target folder. That should work in both the Mail app for macOS and icloud.com.

Move email to another folder on iPhone

Moving emails works a little differently on the iPhone, iPad or iPod touch. If you use the mobile mail app from Apple there, then you just proceed as follows:

1. Open the mail app and select the spam folder
2. Tap and open the questionable e-mail
3. Tap on the folder symbol (below) and select the target folder

Emails not arriving in iCloud inbox - what to do?

If several mails do not get through and you wait in vain for messages from actually known senders to be received, then there could be a problem with the provider. If you have any questions about the service or if you have specific problems, you can contact iCloud support. You can find this one with this link. The iCloud service as such can also be checked beforehand. If a problem is known and is being worked on, you can see it in the Apple system status. The Apple overview also lists problems with other services such as Apple Pay, FaceTime, iTunes, the App Store and many more. You can find a complete overview in the linked guide.

Johannes Domke

[On vacation] After graduating from high school, Johannes completed training as a business assistant specializing in foreign languages. But then he decided to research and write, which led to his independence. He has been working for Sir Apfelot, among others, for several years now. His articles include product introductions, news, instructions, video games, consoles and much more. He follows Apple keynotes live via stream.