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What is the difference between guarantee and warranty? When can which right be exercised - and what is one even entitled to? Are guarantees or is the guarantee given on a voluntary basis? I have summarized answers to these questions for you in the following; simple, understandable and without a lot of trappings.
Note: This article is not legal advice and I am not an attorney.
The guarantee is a voluntary promise of functionality and durability. It can be offered by the manufacturer, the dealer or another party on the sales side. The guarantee can be free or paid; the latter, for example, in the form of “AppleCare” or “DJI Care”. The design of the service is free.
Content of the guarantee (reimbursement of costs, repair, replacement, etc.) as well as the granted guarantee period are determined solely by the guarantor. Whether it is a manufacturer guarantee or a dealer guarantee, there are often general conditions for the claim. Correct operation, cleaning, storage, etc. are often prerequisites. Wear parts are usually excluded from the guarantee.
The guarantee can be equated with a liability for defects. The seller is liable for defective products for 2 years from the date of purchase. This warranty period is stipulated by law. However, it is only assumed in the first 6 months that a defect, a malfunction or the like already existed before the purchase.
After the first six months, the buyer has a burden of proof. This means that when claiming a guarantee, you have to prove that defects, malfunctions or other damage did not occur through your own use, but rather through errors that were already present at the time of purchase. For this it is advisable, especially in the technical area, to have a specialist prepare a corresponding report.
In a nutshell, you can say: You can claim the warranty for 24 months by law from the seller / dealer; in the first 6 months even without any burden of proof. The guarantee, however, is not a must, neither from the manufacturer nor from the dealer. If it does exist, it can be free of charge or subject to a charge, and it can also meet the requirements for exercising it. Details can be found in the terms and conditions and / or guarantee provisions of stores, shops and (digital) marketplaces. You can also find more information in the link below Consumer association flyer (PDF).
Jens has been running the blog since 2012. He appears as Sir Apfelot for his readers and helps them with problems of a technical nature. In his free time he drives electric unicycles, takes photos (preferably with his iPhone, of course), climbs around in the Hessian mountains or hikes with the family. His articles deal with Apple products, news from the world of drones or solutions for current bugs.