AirPods Pro recall - exchange in the event of crackling and problems with the ANC

With the neutrally named "AirPods Pro service program for sound problems“Apple has started an exchange program for its ANC earplugs. Affected devices are said to have been manufactured before October 2020 and have symptoms of crackling or static tones and / or a malfunction in active noise cancellation (ANC). According to Apple, these problems should only be "with a small percentage of AirPods Pro" Pop up. I have summarized further details for you in the following. You come to the support page for the recall or exchange program for defective Apple headphones with this link.

Apple started a recall or exchange program for the AirPods Pro at the end of October 2020, thanks to which the headphones can be replaced free of charge in the event of sound problems or a non-functioning ANC. You can find details on this in this post.

Apple started a recall or exchange program for the AirPods Pro at the end of October 2020, thanks to which the headphones can be replaced free of charge in the event of sound problems or a non-functioning ANC. You can find details on this in this post.

Apple AirPods Pro exchange program is valid for two years

The exchange program single or both Apple AirPods Pro is valid for two years after the first purchase of the devices. This means that the service described above is not only valid temporarily, but for up to two years after the last models manufactured before October 2020 have been sold. If you have problems with the sound of the wireless headphones or if the noise cancellation does not work, then you can still take advantage of the offer for a while in the future. 

Apple uses these descriptions to define the problems you may encounter:

  • Crackling or static sounds that are amplified in noisy environments, while exercising, or when talking on the phone
  • Active noise cancellation does not work as expected, for example loss of bass sound or amplification of background noise, e.g. B. road or aircraft noise

instructions: Reset AirPods and fix connection issues

Exchange AirPods Pro in the Apple Store or at an authorized dealer

Only the earplugs themselves are exchanged. Since the charging case is not affected by the problems, it is not replaced. After submitting the AirPods Pro, they are also checked to see whether they are even qualified for the exchange offer. The whole thing can be done either in the Apple Store or at an authorized Apple partner (such as Cyberport). Due to the current coronavirus pandemic, it is certainly advisable - regardless of the contact point - to make an appointment in advance. Then you can be sure that your request will be processed directly.

-
Did you like the article and did the instructions on the blog help you? Then I would be happy if you the blog via a Steady Membership or at Patreon would support.

Leave a Comment

Your e-mail address will not be published. Required fields are marked with * marked