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With the neutrally named "AirPods Pro service program for sound problems“Apple has started an exchange program for its ANC earplugs. Affected devices are said to have been manufactured before October 2020 and have symptoms of crackling or static tones and / or a malfunction in active noise cancellation (ANC). According to Apple, these problems should only be "with a small percentage of AirPods Pro" Pop up. I have summarized further details for you in the following. You come to the support page for the recall or exchange program for defective Apple headphones with this link.
The exchange program single or both Apple AirPods Pro is valid for two years after the first purchase of the devices. This means that the service described above is not only valid temporarily, but for up to two years after the last models manufactured before October 2020 have been sold. If you have problems with the sound of the wireless headphones or if the noise cancellation does not work, then you can still take advantage of the offer for a while in the future.
Apple uses these descriptions to define the problems you may encounter:
instructions: Reset AirPods and fix connection issues
Only the earplugs themselves are exchanged. Since the charging case is not affected by the problems, it is not replaced. After submitting the AirPods Pro, they are also checked to see whether they are even qualified for the exchange offer. The whole thing can be done either in the Apple Store or at an authorized Apple partner (such as Cyberport). Due to the current coronavirus pandemic, it is certainly advisable - regardless of the contact point - to make an appointment in advance. Then you can be sure that your request will be processed directly.
Jens has been running the blog since 2012. He appears as Sir Apfelot for his readers and helps them with problems of a technical nature. In his free time he drives electric unicycles, takes photos (preferably with his iPhone, of course), climbs around in the Hessian mountains or hikes with the family. His articles deal with Apple products, news from the world of drones or solutions for current bugs.