Instructions: How to book SpeedOn for the Telekom LTE contract "Call & Surf Comfort via radio"

Instructions for the Telekom LTE SpeedOn

I have been living in the country for a few months now and am dependent on the Telekom LTE solution "Call & Surf Comfort via radio". No question about it - the network is really super-fast and I'm happy that there is this option, but the volume limit of 30 GB per month gives me a hard time. I have various techniques to reduce data consumption (see my tips for LTE users and Trip mode), but in most cases I can't get there with the 30 GB and then I either have to live with the throttled LTE (384 Kbit / s in download and 64 Kbit / s in upload) for the remaining days up to the first of the month - which is really painful prepared if you just want to surf - or you have to book the SpeedOn from Telekom. This will give you your normal monthly contract quota again for this month.

Check current LTE data usage

A little tip for all Telekom newbies: I only found out the following URL after a phone call from a Telekom employee, but it should actually be much better known, because with this address you can (if you are online with your LTE access) check how much data you have already used for this month.

http://pass.telekom.de

The display that you see there is a kind of progress bar, with the color magenta showing how much of the current data quota has already been used. Incidentally, the display is not accurate to the second, but it is updated every few minutes. And this is what it looks like when you have completely used up your data volume:

Query current LTE consumption - works on pass.telekom.de. Here you can see that my 30GB are unfortunately gone again. :(

Query current LTE consumption - works on pass.telekom.de. Here you can see that my 30GB are unfortunately gone again. :(

Book LTE SpeedOn - but where?

I've already played the game with "Book SpeedOn" several times. Every time I look for the button to place the order. And as if the Telekom customer center weren't enough punishment, you have to with throttling wander through the menus. It always upsets me that Deutsche Telekom is unable to stop the throttling at least for its own website so that you can get to SpeedOn quickly. Well, if it were easy, I would have lacked the motivation to write this guide! ;-)

But now for instructions ...

This comes here short and sweet, so that you don't have to look any further. The instructions refer to the Telekom LTE, which you get with the landline contract "Call & Surf Comfort via radio" and NOT to the LTE cellular network that comes with the SIM card for the mobile phone!

Important: The button "Book SpeedOn", which I mention in the 3rd step, ONLY appears if you have already used up all of the data volume. If you think that as a precaution you could possibly book the SpeedOn quickly with the last 100 MB, then you unfortunately did the bill without the Telekom.

  1. Calling up the "Call and Surf Comfort via radio" contract (with LTE): https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html
  2. There you will find a box under "My inventory" with your phone number and the "Call & Surf Comfort via radio" contract. Click here on "Manage connection".
  3. The following page loads for a while when you are throttled - so be patient. The text "Call & Surf Comfort via radio ... you are surfing at reduced speed because you have reached the volume limit" appears relatively high up under "My tariff". The button "Book SpeedOn" can be found below. You click on it.
  4. Now you come to a page on which you have to confirm again that you want to order SpeedOn for a fee. Immediately afterwards the speed is "normal" again and you have the entire data volume free again.

Screenshots: SpeedOn step by step

In order to help you a little bit, I have listed the individual screenshots that I took during the booking. My personal data is pixelated.

Here you can see the reference to SpeedOn at the bottom left in the screenshot.

Here you can see the reference to SpeedOn at the bottom left in the screenshot.

The contract with the landline number and the LTE option via radio is under "My inventory" in the Telekom customer center.

The contract with the landline number and the LTE option via radio is under "My inventory" in the Telekom customer center.

Under the item "My tariff" you will find the information about the data volume used and the button to book SpeedOn for the LTE.

Under the item "My tariff" you will find the information about the data volume used and the button to book SpeedOn for the LTE.

Before you can actually get the SpeedOn, you have to order and pay.

Before you can actually get the SpeedOn, you have to order and pay.

The SpeedOn LTE data volume is active. This can also be seen in the empty consumption bar that is now displayed when the query is made.

The SpeedOn LTE data volume is active. This can also be seen in the empty consumption bar that is now displayed when the query is made.

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8 comments

  1. Klaus Brown says:

    This is by far the best and most understandable contribution there is for Speed ​​On rebooking in the whole network!

    I had exactly the same problems with the whole post-booking process for months (until the introduction of the new customer pages). Through the whole jumble of Telekom orders on the user side - with used up! - Getting data volume to the famous "Nachbuchbutton" is the slowest! Bandwidth is still a mess, it's often a matter of luck because of the page load. After the introduction of the new user pages, the handling is now a bit better; for months before, it was sometimes no longer possible to post at all

    In their "Help" section, Telekom can quickly cut a slice of how to write something like that with images and text!
    You should really send this contribution to every Telekom LTE contract “Call & Surf Comfort via radio” users who want to book the data volume

    Thank you thank you

    • sir appleot says:

      Hello Klaus! : D I'm glad that the article helped you. I have now finally said goodbye to the volume limit and got myself the (dreadful) LTE Flat rate from Telekom. But maybe the article will help a few other people who are also being "scourged". ;-)

  2. Gert Vogt says:

    Great guide to the problem, which is probably widespread - like here in the country! In any case, it is a perfect fit for our LTE wireless connection. What do you mean by "very expensive" for the LTE Flat ?! 30 GB per month would be good enough for us. Now we have 15 GB, which is always used up about a week before the end of the month. Can we top it up by phone as a subscription for 24 months? What happens if Telekom converts everything to VoIP in rural areas next year? ...
    Thank you for your help!
    Greetings Gert with Ulrike

    • sir appleot says:

      Hello you two! :)
      By "very expensive" I meant the real LTE flat rate, which currently costs just under EUR 200 / month at Telekom. I booked it because I work with it for business and didn't want to book 5x SpeedOn a month. But for private individuals it is really crazy when you pay almost as much for the Internet as you pay for the rent. ;)
      The changeover to VoIP has already been done with me. That’s no problem. You don't have to change anything with yourself. My concern is the way from the distribution box on the street to the next box or the Telekom headquarters. The way from the distribution box to you at the house remains the same ... as an "LTE via radio" user you still have an analog connection.
      Best wishes! Jens

  3. Gert Vogt says:

    Thank you Jens!

  4. Uli says:

    I agree with the comments above. Finally a simple and great explanation.
    Thank you very much
    Uli

  5. Heiner says:

    Thanks for the instructions for laypeople! So far I've always had to look for a wolf! But unfortunately it doesn't work now! I got to the button "order with obligation to pay", clicked it - but despite repeated attempts nothing at all happens! It is to despair! And I have absolutely no nerve on this eternal telecom waiting loop!

    • Jen Kleinholz says:

      Hello Heiner! I have so darkly in the back of my mind that there have been problems with a particular browser. Try the procedure again with another one like Chrome or something. I keep my fingers crossed that it will help!

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