Chapter in this post:
A reader recently asked me how she can cancel an app subscription while it is still in the “trial period”, ie in the (free) test phase. She downloaded a supposedly free app for plant identification with a trial subscription from the App Store, which was, however, connected to a full subscription. She wrote to the app's support team, but only received the feedback that they cannot help here and that she should cancel the subscription in iTunes. But what if the trial subscription or the entire app is not displayed in iTunes? In the following you will find a few tips and points of contact.
You can read how to edit app subscriptions directly via the iPhone under the next subheading. First of all, if you also have a Mac or PC with iTunes at hand, with which you can manage your iPhone:
The procedure is very clear via iTunes. Basically, it's pretty easy too - if you know how to do it. But if you neither have a Mac nor a Windows PC on which you are logged in at hand, you can also cancel an iOS app subscription on the iPhone. This basically also applies to trial subscriptions and test versions with a subscription. You can find exceptional cases below. Here are the iPhone steps first:
In the event that subscriptions - even those in the trial period - are not displayed, Apple lists a few possible reasons and solutions. You can find the entire support document on the topic with this link. Here is the evaporated checklist for the problem:
Cancel contracts and subscriptions via the app: Subscription alert as a cancellation service provider
Apple offers help on iOS app subscriptions and third-party providers in the Support document HT207865 at. It shows, among other things, how you can find out details about the concluded contract and how you can request help with the problem. From personal experience I can tell you this point of contact recommend. After calling up the link, click on the “No, thank you. Continue. ”Button and then select how support can help you.
You can reach Apple support by email and use a chat function to directly describe your concerns and get help. I have already received help several times when I bought an app and wanted to return it because it did not work. It always went smoothly and very friendly. So if nothing seems to be working, you can find quick and competent help here. I wish you success!
My reader, who inspired me to write this article, ultimately found a solution without Apple support. She informed the provider of the corresponding plant identification app "PictureThis!" contacted again by email and appealed to his seriousness.
With success: she received a positive answer from the provider and after a seven-day trial period no money was debited for the unwanted annual subscription. The app provider obviously had the opportunity to cancel the trial subscription. @ Carmen: Thanks for your info!
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Jens has been running the blog since 2012. He appears as Sir Apfelot for his readers and helps them with problems of a technical nature. In his free time he drives electric unicycles, takes photos (preferably with his iPhone, of course), climbs around in the Hessian mountains or hikes with the family. His articles deal with Apple products, news from the world of drones or solutions for current bugs.