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Online banking is with mobile Solutions such as the Commerzbank app have become child's play in the last few years; the term Commerzbanking has already become common among users. And both the Commerzbank app and the app for creating TAN codes, the Commerzbank photoTAN app, have average very good ratings from users. In this article I would like to take a look behind the perfect-looking facade and see whether Commerzbank has really managed to create a safe, reputable and easy-to-use app.
Update May 2021: This post has been updated to include some more up-to-date information.
As a Commerzbanking Bank and customers refer to the online banking at this credit institution. Managing the account, transactions, standing orders, personal data and other important things via smartphone is the norm in 2017. However, the security must also be right; and the usability of the smartphone program is also reflected in the bank's reputation. Everything seems to be right here. But let's take a closer look ...
In addition to normal functions with regard to the current account, overnight money or fixed-term deposits, various other actions are also possible with the mobile program. In addition to calling up the account balance and carrying out transactions, it is also possible, for example, to view credit card sales. These are the most important functions of the Commerzbank app at a glance:
With its electronic banking business, Commerzbank has declared war on the paperwork and the associated waste of paper. In the app, customers should not only find all documents at a glance, they should also be able to easily save them and, if necessary, also be able to print them.
A new function should also be to use the app in private mode. This makes it possible to use the app on the go and hide the account balance from prying eyes.
Online banking is convenient and made very easy with apps like the one described here. But just from the branch and machine finder you can already guess that, for example, the location of the device being used is being retrieved. So if you always want to find the nearest Commerzbank branch anywhere in Germany, you have to accept location access.
Overall, these authorizations are queried (quote from the download page, revised):
Note (May 2021): You can now see directly in the iOS App Store which data an app requires of you. Apple has made it a standard that developers must specify what privacy standards their programs have.
Recently, the Commerzbank app also made it possible for customers to pay with Google Pay and Apple Pay, which is intended to simplify cashless payments. To do this, the Commerzbank credit card must be added to Google Pay. It is similar with Apple Pay, here the Commerzbank credit card has to be added to the Apple Wallet. With Apple Pay, payments can also be made via Face ID or Touch ID. According to the Commerzbank website, customers don't have to worry about their data here either. Customers who pay via Google or Apple Pay should nevertheless be aware that in addition to the date and time, the location of the retailer and the goods purchased are noted.
Payment via Garmnin Pay, i.e. payment with the smart watch, is also possible. Payment for the weekly shopping is literally possible in no time at all. However, the Garnim Pay app is also required for this. Fitbit Pay, which is also payment via the fitness tracker, makes payment "from the wrist" possible. Here Commerzbank promises that the data on your own credit card will not be passed on directly to retailers or Fitbit. As with Garnim Pay, the associated app must also be installed.
The last new payment method is "Swatch Pay", which enables payment with the watch of the same name. No additional app is required for this, except for the one from Commerzbank. But as nice as these more or new payments may be, they are not yet possible in all shops, but (almost) everywhere where there are contactless payment methods.
The app is currently available for iOS and Android. No download is possible for Windows phones or laptops and the like.
If you want to create a TAN for Commerzbanking, you cannot do this with the app described up to now. That is in terms of general Safety the application is also a good thing. There is a separate app for generating TAN codes, which realizes the character combinations by scanning colorful QR codes.
These are the download pages where you can find more information about the program:
According to the Commerzbank website, the app has over 1,5 million users. A transfer should take a maximum of 10 seconds. So, of course, a multitude of different opinions come together.
As already mentioned at the beginning, the customer voices for this program are praiseworthy. In order to get a detailed impression, different opinions should be summarized here. It should be an overview of positive and negative voices. In order to see all ratings, however, I recommend calling up the corresponding download pages.
"Very well done APP to manage several accounts with one user.", Writes a user in his 5-star rating,"Easy to handle. The only difficulty was to set that the account statements should only be sent by email. Save a few trees ..."
However, some users also seem to have problems - and that right away when starting the App-Usage: "I have now reinstalled the app 3 times and still cannot log in with my username and password.", Writes a user in a 1-star rating,"Last year I blocked my account with it. Very annoying ... So no more possibility to make transfers etc. via mobile phone ... The bank already called me. Technical support can't help either ..."
But users who can register are not always satisfied either. This is shown by the text of this 1-star rating: "The actual account balance is only displayed after approximately 4 days. Again and again technical problems that occur very often. With Sparkasse App, for example, the actual account balance is displayed immediately. I don't know why Commerzbank doesn't get that baked. [...] "
However, according to the overviews in the App and Play Store, there are mainly positive reviews. Like this one with 5 stars: "I don't know what kind of problem some have? Firstly, you don't need a second cell phone, what nonsense, and secondly, you can hand in money for free at most supermarkets. And also at every Schell petrol station. And that for free. Account movements are also displayed immediately for me. And has been for years. I'm now in Hungary and I will keep Commerzbank as a single bank. The service is great! LG G4 Android 6.0"
In 2021 too, opinions are largely positive. The most common points of criticism are:
However, it should be positively emphasized that the customer service responds to many critical comments and tries to find a quick solution.
On the whole, it appears to be a good program that provides the user with many features related to their accounts and other financial products. But only if it works and is used properly. The motto probably also applies here: Testing is above studying. Therefore, if you are interested, you should dare to download the app (without great expectations) and use it depending on whether it works as it should or not. You are also welcome to leave your experiences with the Commerzbank app as a comment here. Thanks!
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After graduating from high school, Johannes completed an apprenticeship as a business assistant specializing in foreign languages. But then he decided to research and write, which resulted in his independence. For several years he has been working for Sir Apfelot, among others. His articles include product introductions, news, manuals, video games, consoles, and more. He follows Apple keynotes live via stream.