Apple Mail App: Deactivate suggestions for queries (Mac + iPhone)

Apple's Mail app can present you with a suggestion for an email query for emails that you have sent but not yet responded to. The sent email is displayed in the inbox and the option for a query email is offered. This happened to me recently. However, I had already received a reply to the message in question. Just not as a reply email to the one sent, but as a new, fresh email. That's why I wanted to turn off the feature; I found the note to be unnecessary content in the inbox folder. If you also want to deactivate the suggestions for queries, you can find the instructions for Mac and iPhone here.

In addition to the correspondence with my good friend Mark Gurman, there was suddenly an email I had sent in the inbox folder. A query was suggested to me for this. You can find out how to deactivate this here.
In addition to the correspondence with my good friend Mark Gurman, there was suddenly an email I had sent in the inbox folder. A query was suggested to me for this. You can find out how to deactivate this here.

Mail app on the Mac: (de)activate suggestions for queries

If you can see for yourself which of your emails have already been answered, which do not require an answer and where you should ask again, then you probably don't need the suggestions feature of the mail app. But, at least for me, it is activated by default. To deactivate it or reactivate it later to support email management, go to the Apple Mail app settings:

  1. Opens the mail App on your Apple Mac
  2. Click on “Mail” in the menu bar and on “Settings…” in its menu.
  3. Select the “General” tab and remove/put the check mark next to “Suggestions for queries”

Mail app on the iPhone: (de)activate suggestions for queries

The procedure is slightly different on the iPhone, because the various options and features are not found in the Apple apps themselves, but in the corresponding menu in the iOS settings. You can minimize or close the mobile mail app for the following procedure. Because these are the steps to take against the query suggestions on the smartphone:

  1. Opens the Settings on your Apple iPhone
  2. Select the “Mail” menu item
  3. In the “Messages” area, press the switch for “Suggestions for queries” (green = activated; gray = deactivated)

Note on the systems used: These settings were made under macOS 14 Sonoma and iOS 17 performed.

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8 comments on “Apple Mail App: Deactivate suggestions for queries (Mac + iPhone)”

  1. Hello

    I use Mail on OS X 14 and iOS 17. I have activated this setting on both devices because I would like to use it.
    It doesn't work on any device: despite emails in which I ask a question (inquiry about an email I've already received), nothing appears in the “Questions” folder. Not even after 3 days.

    Do you know the problem?

          1. Hi Marc,

            I can't say anything more about it. Everything I know about the topic is in the post. After deactivating it, I didn't bother with it any further. I don't know what criteria the emails are used to select for the function or what bug could be causing it not to work.

            Best regards
            John

  2. I'm interested in which algorithm actually finds out which emails are unanswered. Is it the sheer presence of a question mark? Thanks!
    Marco

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