Apple's Mail app can present you with a suggestion for an email query for emails that you have sent but not yet responded to. The sent email is displayed in the inbox and the option for a query email is offered. This happened to me recently. However, I had already received a reply to the message in question. Just not as a reply email to the one sent, but as a new, fresh email. That's why I wanted to turn off the feature; I found the note to be unnecessary content in the inbox folder. If you also want to deactivate the suggestions for queries, you can find the instructions for Mac and iPhone here.
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Mail app on the Mac: (de)activate suggestions for queries
If you can see for yourself which of your emails have already been answered, which do not require an answer and where you should ask again, then you probably don't need the suggestions feature of the mail app. But, at least for me, it is activated by default. To deactivate it or reactivate it later to support email management, go to the Apple Mail app settings:
- Opens the mail App on your Apple Mac
- Click on “Mail” in the menu bar and on “Settings…” in its menu.
- Select the “General” tab and remove/put the check mark next to “Suggestions for queries”
Mail app on the iPhone: (de)activate suggestions for queries
The procedure is slightly different on the iPhone, because the various options and features are not found in the Apple apps themselves, but in the corresponding menu in the iOS settings. You can minimize or close the mobile mail app for the following procedure. Because these are the steps to take against the query suggestions on the smartphone:
- Opens the Settings on your Apple iPhone
- Select the “Mail” menu item
- In the “Messages” area, press the switch for “Suggestions for queries” (green = activated; gray = deactivated)
Note on the systems used: These settings were made under macOS 14 Sonoma and iOS 17 performed.
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[On vacation] After graduating from high school, Johannes completed training as a business assistant specializing in foreign languages. But then he decided to research and write, which led to his independence. He has been working for Sir Apfelot, among others, for several years now. His articles include product introductions, news, instructions, video games, consoles and much more. He follows Apple keynotes live via stream.
Hello
I use Mail on OS X 14 and iOS 17. I have activated this setting on both devices because I would like to use it.
It doesn't work on any device: despite emails in which I ask a question (inquiry about an email I've already received), nothing appears in the “Questions” folder. Not even after 3 days.
Do you know the problem?
Hello Marc! Sorry, I haven't tried it myself and frankly haven't even updated to macOS 14 yet. 😂
But at least with Johannes Domke it must have been like that.
Yes, but he won't be back from vacation until January. So you have to wait a little longer. 😂