DJI Mavic Pro Care Refresh: Repair and Exchange

DJI Care Refresh for the Mavic Pro drone

With the Service Care Refresh, the drone manufacturer DJI offers a kind of "insurance" for its quadrocopter. This service can of course also be ordered for the DJI Mavic Pro. It includes protection that covers damage to the copter - regardless of whether it is self-inflicted or third-party inflicted. Only an intention must not be recognizable behind it. So if you take off in the pouring rain, you will have no chance of a replacement.

The replacement of the Mavic Pro is not free with the Care Refresh option, but it is very cheap. With a kind of personal contribution of 99 EUR you get a new Mavic Pro or a "Refurbished" model from DJI - a used device, which, however, corresponds to a new Pro in terms of quality and guarantee.

Buy directly online at DJI: DJI Care Refresh for DJI Mavic Pro ◄

With the Care Refresh option, you are back on the road faster with the DJI Mavic Air in the event of an accident.

With the Care Refresh option, you are back on the road faster with the DJI Mavic Pro in the event of an accident.

DJI Mavic Pro Care Refresh: In these cases does the service work?

In principle, the Care Refresh Service is valid for exactly 12 months from the date of conclusion. If during this time there is an accident with the drone in which it is damaged, it will come to DJI and either be repaired or exchanged for a new model. The Care Refresh takes effect in the following cases:

  • Damage that occurred during transport
  • Pilot error (drone flies into an obstacle)
  • Landing (RTH) in unsuitable terrain
  • Falling or landing of the drone in the water

DJI Care Refresh Mavic Pro: These costs arise

To book the option, you first have to pay 119 EUR for the 12-month coverage. This means that the Mavic Pro is covered by the Care Refresh insurance for the first time. Should it then be damaged, the first exchange will be made for a fee of 99 EUR and a possible second exchange for 139 EUR. If you manage to damage your drone again in such a way that it has to be replaced, you will unfortunately get nothing.

In principle, the Care Refresh option is available either when purchasing the Mavic Pro or later. However, if you exceed the period of 48 hours after purchase, Care Refresh is only possible if you carry out a special test with DJI support. This is necessary so that DJI can see that the drone is not already damaged.

Benefits for Care Refresh customers

In addition to damage coverage, there are other advantages that all customers enjoy with the Care Refresh Service:

  • up to 2 replacement devices within one year
  • special telephone support from DJI
  • The replacement device will be shipped at no extra cost (to the country in which the DJI Mavic Pro was originally purchased)
  • VIP priority: your concerns (repair or replacement device) are processed with priority
  • Water damage is covered (if it occurred during "normal" use)
  • With a special express option, which is charged separately, you can get a replacement device more quickly

Buy directly online at DJI: DJI Care Refresh for DJI Mavic Pro ◄

Even if DJI Care Refresh covers the damage to the Mavic Pro in many cases, there are still special cases in which it does not work and the costs have to be borne by the user. These include, among other things: environmental controls that are not suitable for flying (extreme wind, rain or snow); Assembly of third party propellers; Third-party accessories attached to the drone.

DJI Mavic Pro Platinum - Care Refresh, VIP Serviceplan, up to two replacement devices within 12 ...
  • EXPRESS OPTION: A DJI Service Center will send you a replacement device immediately upon receipt of the damaged drone.
  • ALWAYS CAREFREE WITH TWO REPLACEMENT DEVICES: For a small additional fee, DJI Care Refresh offers within ...
  • WATER DAMAGE COVERAGE: A replacement product is available in the event of water damage accidentally and during ...
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