DJI Spark Care Refresh: repair and replacement

DJI Care Refresh for the Spark drone

With the Service Care Refresh, the drone manufacturer DJI offers a kind of "insurance" for its quadrocopter. This service can of course also be ordered for the DJI Spark. It includes protection that covers damage to the copter - regardless of whether it is self-inflicted or third-party inflicted. Only an intention must not be recognizable behind it. So if you take off in the pouring rain, you will have no chance of a replacement.

The replacement of the Spark is not free with the Care Refresh Option, but it is very cheap. With a kind of personal contribution of 99 EUR you get a new Spark or a "Refurbished" model from DJI - a used device, which, however, corresponds to a new Pro in terms of quality and guarantee.

Buy directly online at DJI: DJI Care Refresh for DJI Spark ◄

With the Care Refresh option, you are back on the road faster with the DJI Mavic Air in the event of an accident.

With the Care Refresh option, you are back on the road faster with the DJI Spark in the event of an accident.

DJI Spark Care Refresh: In these cases does the service work?

In principle, the Care Refresh Service is valid for exactly 12 months from the date of conclusion. If during this time there is an accident with the drone in which it is damaged, it will come to DJI and either be repaired or exchanged for a new model. The Care Refresh takes effect in the following cases:

  • Damage that occurred during transport
  • Pilot error (drone flies into an obstacle)
  • Landing (RTH) in unsuitable terrain
  • Falling or landing of the drone in the water

DJI Care Refresh Spark: These are the costs

To book the option, you first have to pay 119 EUR for the 12-month coverage. This means that Spark is covered for the first time by Care Refresh insurance. Should it then be damaged, the first exchange will be made for a fee of 99 EUR and a possible second exchange for 139 EUR. If you manage to damage your drone again in such a way that it has to be replaced, you will unfortunately get nothing.

In principle, the care refresh option is available either when you buy the Spark or later. However, if you exceed the period of 48 hours after purchase, Care Refresh is only possible if you carry out a special test with DJI support. This is necessary so that DJI can see that the drone is not already damaged.

Benefits for Care Refresh customers

In addition to damage coverage, there are other advantages that all customers enjoy with the Care Refresh Service:

  • up to 2 replacement devices within one year
  • special telephone support from DJI
  • The replacement device will be shipped at no extra cost (to the country in which the DJI Spark was originally purchased)
  • VIP priority: your concerns (repair or replacement device) are processed with priority
  • Water damage is covered (if it occurred during "normal" use)
  • With a special express option, which is charged separately, you can get a replacement device more quickly

Buy directly online at DJI: DJI Care Refresh for DJI Spark ◄

Even if DJI Care Refresh covers the damage to the Spark in many cases, there are still special cases in which it does not work and the costs have to be borne by the user. These include, among other things: environmental controls that are not suitable for flying (extreme wind, rain or snow); Assembly of third party propellers; Third-party accessories attached to the drone.

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