HERE WeGo user manual - this is how the navigation app works

HERE WeGo (by: Here we go = Here we go) is a navigation app that is a viable alternative to Google Maps and Apple Maps represents. The service is available both in the browser and in the form of its own program on iOS and Android devices. The download is free, but advertisements are displayed every now and then when you use it. In this small HERE WeGo / HERE We Go operating manual, I have compiled the advantages and disadvantages you can expect from the program.

Note: This post is from 2019. Information may be out of date. An update of the article is still pending.

You can also access the HERE WeGo map material on Mac and PC via the browser. More tips can be found in this little HERE WeGo user manual.

You can also access the HERE WeGo maps on Mac and PC via the browser. Further tips can be found in this small HERE WeGo operating manual.Reis

HERE WeGo app - download or browser use

You can use the map and navigation material from HERE WeGo in your web browser on an Apple Mac with macOS or on a Windows PC. To do this, you just call this page on. The free download of the app, with which you can also use maps downloaded offline, can be found for the iPhone in App Store as well as for Android smartphones in Play Store. After downloading the HERE WeGo, it is useful to allow the app to access the location. This makes route planning and navigation much easier. In addition, when using it for the first time and later in the settings, you can specify whether you want to participate in the app's optimization program and / or receive traffic information for your routes.

[appbox app store id955837609]

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Here we go! Instruction manual or not?

Basically, both the website and the app can be operated intuitively. Everything is structured similarly to Google Maps, and there are also similarities to Apple Maps. The navigation can be activated with the route symbol (straight arrow with arrow turning to the right). As a start you can select an address or the current location. Enter an address, coordinates or other unique values ​​as the destination. If you only enter a city or place name, the route to the corresponding center is calculated.

After the HERE WeGo download, the app is quickly ready for use. A few adjustments and off you go!

After the HERE WeGo download, the app is quickly ready for use. A few adjustments and off you go!

If you do not know the exact address of your destination or other values ​​such as the coordinates or the POI name, the destination can also be marked otherwise. In the app, for example, you can use 3D Touch, so long press the target. Then different symbols appear around the selected point; including the double arrow for route planning. Traffic reports or options for traveling by public transport can also be called up in this way. Let go, then the place remains marked. The "Calculate route" button then appears at the bottom, which offers another option for activating the navigation.

Calculate the route by selecting the destination directly on the map - this can be done in different ways.

Calculate the route by selecting the destination directly on the map - this can be done in different ways.

The display of various travel and transport options is another advantage of HERE WeGo. Where available, not only buses, trains, trams, underground trains etc. are displayed, but also car sharing services such as Car2Go. Some of them can be booked directly from the app if you are connected to the Internet. If not, then at least the offline maps, which you can download before the trip, will help you. Ideal for rural areas with a poor cellular network or for holidays abroad where you have to worry about roaming costs.

To plan a journey: Apps and websites for iPhone, iPad and Mac

Use HERE WeGo offline maps

Loading maps onto your iPhone or Android smartphone is very easy with HERE WeGo. For example, you can simply go to the menu (the three lines in the top left) and tap "Download maps" next to the map symbol. Even if you have not yet downloaded any HERE WeGo offline maps, but have activated the “Use app offline” slider, you will be able to load the material for the currently selected region. This is useful if you want to make sure that you can find your way around without a network at the destination airport, at the train station in a strange city or elsewhere at a WiFi hotspot.

Navigation around the world and even with offline maps on the iPhone with iOS or Android smartphone. Here We Go instruction manual

Navigation around the world and even with offline maps on the iPhone with iOS or Android smartphone.

HERE WeGo instruction manual in brief

After downloading the app, you should allow the app to access the location while it is in use. Then route planning (using the arrow symbol or 3D touch) and navigation online and offline are child's play:

  1. Select the location or starting point for the route
  2. Select your destination and have the route calculated
  3. Let's start!

If you have determined that traffic reports should be part of the navigation, you can avoid traffic jams and other problems in good time. Of course, this is not possible offline. If you call up the app because you are disoriented, then simply press the green circle at the bottom left; Your location is already determined and displayed. So you can see the surroundings directly and find your way around. You can find more help, tips and tricks for using HERE WeGo in the official FAQ.

Disadvantages of the HERE WeGo app

Some users state in their test and experience reports as well as in ratings of the service that some POI names are not spelled correctly on HERE WeGo. One example is the University of Hamburg, which was written as “Univerität Hamburg”. I just checked - and at least this bug seems to be fixed. The advertising mentioned above could also be annoying, but I haven't come across it in my short test for this post. So you don't get annoyed with it all the time. Probably the biggest drawback could be the sometimes slightly wrong or not optimally chosen routes, which some users have criticized in the past. But if you check the most important points before driving off, you should be on the safe side.

Conclusion on the HERE WeGo app, operation and maps

You can read from users that the functions shown work great, but that there could be small shortcomings here and there. As a Google Maps alternative or Apple Maps alternative, the HERE WeGo app should definitely be able to do a good job - especially in the area of ​​offline maps. Offline navigation is a big plus with this service. What do you think? Do you use the app yourself or do you rely on completely different offers for iOS and Android? Feel free to leave a comment with your travel experience;)

More about travel planning: Google Maps Offline, Ulmon CityMaps2Go and Maps.Me


Did you like the article and did the instructions on the blog help you? Then I would be happy if you the blog via a Steady Membership or at Patreon would support.


  1. HJ gap says:

    Hey there!
    Can't set the language for me in GERMAN.
    How can I set it up?
    Thank you

    • sir appleot says:

      Hello HJ! IOS apps usually adapt their language to the system setting. That means, if your iPhone "speaks" German, then the apps know and try to deliver the appropriate language as well. At Here WeGo, the app details page also states that German is available. So it should actually be displayed in German by itself. VG! Jens

    • Johannes Domke says:

      Hello HJ,

      As Jens wrote correctly, the app should be based on the system language. However, it is possible that the language options in the navigation settings are adjusted.

      Just open the app, tap on the three menu lines in the upper left corner, then on "Settings" and then under "Navigation Settings" on "Language Options". The language German can then be set there instead of English. Maybe that will help.

      Best regards

      • Martina Mueller says:

        Hello, does the language on the navigation system also work when listening to music via Bluetooth?

        • Jen Kleinholz says:

          Hello Martina! I can't exactly speak for HereWeGo, but it works that way with other navigation apps. You can listen to music and when an announcement comes, the music is paused or briefly turned down.

    • From says:

      No problems using it, very good BUT i can't find a way to delete previous goals, it says click the hamburger sign, problem is
      there is no ** $% + & ** hamburger sign ..
      The youtube videos are also "instructive", but of course never anything about the more complicated questions ...

  2. Rainer says:

    Does Here WeGo also record track data?

    • sir appleot says:

      Hello Rainer! How do you mean? Can you export such GPS tracks from it? Or whether the makers of Here WeGo track your location?

  3. Rainer says:

    Whether Here WeGo also tracks and provides me with this data.
    Driving time / km total / ... ..

  4. Marianne says:

    Hello and thank you very much for your great help with the Here app, I'm currently navigating offline through Italy, works fine, only the green current location point is missing, something is bothering me, can I switch it on somewhere? Thanks and Greetings

    • Johannes Domke says:

      Hello Marianne,

      that's funny. Actually, the location is always displayed. Have you accidentally deactivated the GPS / location service or not enabled it for the app? If you're in airplane mode, it may be because of that. Extensive support, where questions about Here WeGo are answered, is available in this FAQ: click here. Maybe there is another problem listed that I can't think of at the moment.

      Have fun in Italy!

      Best regards

  5. Marianne says:

    Hello Johannes, thank you for your answer, yes, it's strange, navigate with an older tablet, GPS on and flight mode off, navigation also works fine, I'll take a look at the link with the FAQ ... Greetings

    • sir appleot says:

      I checked the app settings yesterday, but there is nothing that looks like you can turn the location pin on and off. There must be some bug. I would ask: "Did you try switching it off and on again?". ;-)

  6. Marianne says:

    I've tried everything, switching it on and off, searching in the settings and found nothing. It's not that bad either, I can navigate, it would only be comfortable if the location pin worked, then when zooming in you would be able to see where you are on the route. I also have the app on my smartphone and it works flawlessly ... But, everything is half as bad and thanks again for your efforts!

  7. Witrite says:

    I am a travel blogger and ride my motorcycle around the world.

    Here we go has become a complete disaster, so unfortunately I had to throw it off my cell phone.

    I have used HWG for years, but for some time now nothing works, thrown down three times and reinstalled Maps on the external SD card all installed and then this message when searching for routes.
    "Nothing goes offline"

    "No results could be displayed without an internet connection" ????????

    And on the account page I can see my profile that's it ??????

    Unfortunately, I now have to continue using Google Maps. But there you can turn off the annoying inquiries as I liked it somewhere. But it works.

    HWG would not be possible for me at the moment because I do not want to be shown no routes as a motorcyclist in non-EU countries. Absolute "No Go"

  8. Rebekah says:

    Hello, I also have a problem or several. I have had the app on my tablet (Android) for two days and would like to save a route "created" on the PC (then I am also logged in there) so that I can then call it up on the tablet. Where / how can I save a completed route?

    I am currently using the free version and then cannot hear the language while routing. Is the speech output not included in the free version?

    If I log in to the tablet again in the morning and want to be routed, HWG automatically only shows the autoroute in the offline version. But I ride a bike and can only change that when I'm online. But that doesn't work on the go because I need WiFi to be able to go online. How can I finally stop being shown only bike routes?

    Hope I find solutions here, thank you very much in advance!

  9. Fritz Inabnit says:

    Hello, I have a problem with HERE WeGo
    when I connect my Android mobile phone to my car screen with the UBS cable, I can navigate with Google Maps. it doesn't work with HERE WeGo can someone tell me what I'm doing wrong that it doesn't work?
    Thank you in advance for your help

    • From says:

      Use it as a standalone device that plugs into your cigarette lighter for charging. I put a small, strong magnet on the dashboard, a small metal disk on the back of my phone protector to turn on my sat nav, and there are no more problems. There is obviously a conflict between the mobile app and the car screen. Why bother with it….

  10. HZ says:


    where can I find my personal contacts at Here We Go? eg from outlook?

    • sir appleot says:

      Unfortunately I have to fit ... I don't use Outlook. But maybe another reader has a tip?

    • sir appleot says:

      Hello HZ,

      In the HERE WeGo app for iOS on the iPhone there is - as far as I know and after a short research - only the option of accessing the contacts in the "Contacts" system app of the same name. If you have saved the address of a person or a company in addition to the name and number in this phone book, you can navigate there.

      To do this, just proceed as follows:
      Open the HERE WeGo app -> In the map view, tap on "Set destination" (next to the magnifying glass symbol) -> When the message "Search contacts" appears, click on "Yes, let's go!" tap -> confirm the app's access to contacts

      Then it should work.

      I am not aware of any access to other apps such as Outlook; but maybe you have a source for the information?

  11. Heinz Neumann says:

    How do I mark a location with here we go, e.g. my parking lot or my hotel, so that the navigation system will guide me back?

  12. Eckart says:

    Oops - Could it be that my somewhat older smartphone with Android 4.4.4 from HERE - which I have been using for years around the world - is no longer fully operated? Still works, can also load maps, but the voice navigation no longer works. I wanted to exchange the language, deleted the old one and no longer have access to the language download. Wouldn't have been a bad warning. Can I transfer the voice software from another device?

    • sir appleot says:

      Hello Eckart! Somehow you ended up with the wrong one. I don't have a single Android device (but a Kindle Fire!). : D But maybe a reader knows something that will help you.

    • Günther Haass says:

      also no longer have any voice prompts when navigating! earlier without problems! Even after a new installation… ..nothing !!! Is there a solution or a possibility? Thank you for an answer

  13. Heiko Schulz says:

    After restarting the smartphone (battery empty), the route calculation no longer worked. Completely unusable this app.

    • sir appleot says:

      Hello Heiko! Lots of people think the app is pretty good. What exactly do you mean by "route calculation" no longer works? Can't find a way or the option is gone?

      • Heiko Schulz says:

        Hello, as already described the battery was empty. After restarting, I entered a route to be driven soon. Then came the announcement that the route calculation was taking place. But unfortunately nothing happened (except that the battery was empty :-) Routes that were already going were no longer calculated. So as you ask, he can no longer find a way

        • sir appleot says:

          If an app goes on strike like this, I would recommend the following: Press and hold the app icon so you can delete the app. Then reinstall and restart the iPhone. After that, it should actually work again.

  14. Bernd says:

    Hello, can someone tell me how to set the current time in Here we Go? The device is an ERISIN radio / navigation system with Android 9.

    • sir appleot says:

      I shoot in the dark, but I think the time here we go takes over from the Android system. That means it would have to be stopped there. But maybe someone has more experience with the combination. I'm not that Android freak. : D

  15. Bernhard Sieber says:

    Hello, I can't hire for me either. The time is correct in the Android bike device.

  16. Peter says:

    Thank you for this description! But it relates to the older version. In V 4, unfortunately, some things have been made worse. A selection:

    You can finally sort the collections by name, but sorting by distance is and remains the basic setting. What's the nonsense? Who needs that?

    Apparently they forgot to include the current location in a collection. Or did I miss something? You can try to hit the green location point with 3D touch, but this usually only works very imprecisely.

    The map display is very low in contrast and difficult to see.

    It's annoying that there aren't any instructions. The FAQ (still) refer to the old version.

    The app consumes a lot of resources during navigation. My cell phone is getting really warm.

    My favorite navigation app is still Here Drive + on an old Windows phone. But unfortunately you cannot take over the saved favorites. Unfortunately, Here Wego is a clear step backwards.

    And last but not least, a location in the collection has been deleted and the collection is empty. I think I'll find another app ...

  17. Claus Friedrich says:

    Hello, can Here WeGo also have a voice instruction repeated?

    • Friedrich says:

      why doesn't anyone answer?

      Here again my question: is there a possibility of a language instruction that is not understood, for example "take the next exit on the right ..." that this is repeated

      • Jen Kleinholz says:

        Hello Friedrich! Unfortunately, I am not actively using Here we go and cannot help you, but I think im Forum there are better chances of getting an answer.

      • Peter says:

        Here Drive + couldn't do that. Then Here WeGo will certainly not be able to do it. In any case, I haven't found it yet.

  18. Theo says:

    Hello, I have a question, the screen shows the route for me, but not in the view I am used to from navigation systems. In addition, the card does not "move". How can I change this? If anyone knows a solution - thank you very much!

    • Peter says:

      Did you start the route too? In the beta version, a blue circle with an arrow appears next to the driving time. You have to tap on it and off you go.

  19. Tiusz says:

    Since the last update, I no longer have voice output on the car radio, was previously without problems, Iphone 8 Plus.
    do you have to adjust something somewhere?

    • Jen Kleinholz says:

      Hello Tuisz! So you can play normal audio from your iPhone on your car radio? Just to be on the safe side, I'm not asking that we are looking for the fault in the wrong place.

      • Tiusz says:

        Hands-free calling and listening to music are no problem
        In the previous version you had to set this, but now I can't find an option for it

        • Jen Kleinholz says:

          Sometimes it helps to shoot down the app (swipe up in the app switcher) or to uninstall it completely and reinstall it. Would you try that out?

          • Tiusz says:

            Reinstall the app, no sound from the car radio
            It works with the Iphone Maps app, you can switch on HFP dialogs.
            That was still possible with the last Here version

  20. Tiusz says:

    can I try
    Before that, there was also a message in the radio display with the voice output, Call from my iPhone

    • Tiusz says:

      Have tried several external apps, doesn't seem to work with all of them, more of an iPhone setting, but which one?

      • Jen Kleinholz says:

        Hello Tiusz! Sometimes you just have to 1. restart your iPhone or 2. completely reset your iPhone and import a backup. It has already solved such inexplicable things for me several times.

        • Tiusz says:

          With the previous version of Here you could activate this separately, now I can't find this option anymore

  21. Barbara says:

    Hello, I just found out that HERE we Go is new. Without warning!! Where are my saved routes now?
    Or can I start all over again🥴

  22. Ursula Wiechert says:

    Hello, I've suddenly had a new version of here we go on my smartphone (1) for about 4.2.300 month, which I can't get along with. You can only choose the fastest or shortest route, whereas in the past I could choose 2-3 different routes. I can't get back to the old version. I only drive offline and have coped well with it so far.
    I really hope for help.

  23. flyskybus says:

    Since HERE became Here weGo, this app has degenerated into a children's playground. People need these unnecessarily playful graphics. The old version was much more pragmatic and professional, so I uninstalled the app.

    • Peter says:

      I see it that way too. It's no longer fun. The support team promised me that a lot would be improved shortly, but you won't notice anything. Even such nonsense as the basic sorting of the collections according to distance is not changed despite promises. I've now ended up at Waze. I still haven't figured out how to choose between different routes, but the routes are good, the displays are excellent and the announcements can be made on the mobile phone. Really recommendable.

  24. Sylvia Horning says:

    why are no cycle routes available?

  25. Melekidis says:

    Can I also use the Plus Code as an address and how/where do I enter it?

    • Jen Kleinholz says:

      Unfortunately, I don't use the app so I can't say if it understands Plus Code, but I guess the chances are slim. :-(

  26. helmut.rasp says:

    Is there a way to remove or neutralize a short road connection (approx. 500 m), which is used as a sneak route by heavy long-distance traffic. Thanks!

    • Jen Kleinholz says:

      As a rule, roads on a route can be blocked so that they are avoided. But of course that only applies to his own navigation system and does not apply to the navigation devices that the heavy goods vehicle drivers use.

  27. Haralampos Melekidis says:

    Hello, how can I enter the PLUS CODE to reach my destination faster?

  28. PF says:

    How can I set the bike option

  29. Peter says:

    Quite simply: not at all.
    It is promised again and again, but nothing happens.
    I suspect the app will be discontinued soon.

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