Chapter in this post:
You have loaded a faulty app, the downloaded song is not the correct version or the film will not play under any circumstances? Then you don't have to be left with the costs of these media. Even if you have loaded the wrong edition of a digital book via iBooks, you can "return" it. But how can you reverse or cancel app purchases and the like? I want to bring that closer to you in this guide.
You can get help with digital purchases at Apple at reportproblem.apple.com. But not only Apple purchases made in the last 14 days are dealt with there - you can get support for purchases made in the last 90 days. The revocation as a special case is limited to two weeks from the time of purchase.
On the linked page you first have to log in with your Apple ID and your password. Then you get extensive access to support. As part of this, App- Cancel iTunes and App Store purchases as well as "giving back" films, books, series and music. The price paid is refunded on average within a week.
In order to make the process clearer for you, I explain here with a few screenshots how the return or cancellation of apps works in the app store:
Of course, Apple protects itself against fraud, to which every possibility of return and cancellation naturally invites. Who hasn't heard of those people who order things online for an event and then send them back after it. Dressed up elegantly once for free ... That doesn't work with Apple!
Because with some apps you will already find the note when downloading that you can cancel the purchase within 14 days, but only if you do not download the app during these two weeks. The same goes for songs, films, and books that you can download from iTunes. So it is not possible (with most media) to use them and then return them.
Since 2014, Apple has been offering the option of reversing digital purchases as well. If there were no protection against fraudsters and penalties for the same, then there would certainly have been some losses in the last two years Cupertino given. By the way, if you try (several times) to cancel downloads that have already been used, this otherwise helpful function can be blocked.
If you want to undo a purchase from the App Store or iTunes, then you shouldn't use the respective medium until then. Leaves If you don't use it, then this is of course a separate case, which can also lead to a legitimate cancellation. In short: if you stick to the rules, you can return apps, films, series, songs and iBooks purchased from the App Store or iTunes using the instructions above. I wish you success!
After graduating from high school, Johannes completed an apprenticeship as a business assistant specializing in foreign languages. But then he decided to research and write, which resulted in his independence. For several years he has been working for Sir Apfelot, among others. His articles include product introductions, news, manuals, video games, consoles, and more. He follows Apple keynotes live via stream.