Mac error message for network storage (NAS drives): Volume could not be opened

If you use external storage on your Apple Mac, iMac or MacBook, such as a hard drive integrated into the network or a NAS system, you may be familiar with the system error message Volume could not be opened because the original could not be found from macOS. Often the only solution to the problem is a restart of the computer. How you can regain access to network hard drives without switching your computer off and on is what I have put together as a little Mac guide.

The error message "Volume could not be opened because the original was not found" is between you and the network hard drive / NAS? This macOS trick will help!
The error message “The volume could not be opened because the original was not found” comes between you and the network hard drive/NAS? This macOS trick will help!

Volume could not be opened

The problem with the error message “Volume could not be opened because the original could not be found” is not peculiar to macOS 10.13 High Sierra, but has been known for several generations of Mac OS X and newer versions of the operating system from Apple computers. Restarting the machine can help here for renewed access to the NAS system or network hard drive or another storage device in the network. However, this interrupts the workflow and is therefore not particularly recommended. Another, more convenient option is to Finder to restart. To do this, you need to open the "Quit programs immediately" window.

Quit immediately and restart with cmd + alt + esc

Under Windows there is the bracket handle Ctrl + Alt + Del; on the Mac there are several ways to use the functions of the "Task Manager", as described in the article on Activity indicator in macOS listed. A quick fix to the volume not found problem comes from the keyboard shortcut cmd + alt + esc. This calls up the "Quit now" menu. Have you done that, the following window opens, in which you select the Finder and then click on "Restart". Once the Finder has restarted, you should be able to access the network hard drive or NAS again - without the error message Volume could not be opened because the original could not be found in between;)

Help on the Mac: Restarting the Finder can help if the network storage cannot be used.
Help on the Mac: Restarting the Finder can help if the network storage cannot be used.

Update 23.06.2018/XNUMX/XNUMX: Alternative solution

Today, my reader Anja wrote to me that she found another alternative way to fix the “Cannot open volume” error on NAS storage. Her solution:

  • Select “Go” from the Finder menu
  • down on network
  • select the appropriate NAS

Obviously, this is how you get to your destination without much pretense. Thanks for your tip, Anja!

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2 Responses to “Network Storage (NAS drives) Mac error message: Volume could not be opened”

  1. Inexplicably, the Trash has disappeared from the Finder's Favorites bar. The function itself is still there. I was able to find it (go to folder => ~/.trash) and drag it back in, but it only appears in the sidebar as a “book icon” and its name is a question mark. In addition, you can only select it during the current session. If you click on it after a restart, the message ” ? could not be opened because the original was not found".
    Does anyone have a sustainable solution ?????

    1. Hello Ulli! So usually the trash is NOT in the Finder's sidebar. In fact, it seems quite complicated to get him there. According to my research, the best solution for this is an Apple script that you can here in the thread finds. I hope this helps you too! LG! Jens

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