Mac: ImageCaptureCore Error 9956 and Others - How to Fix Them

This is how you can solve the ImageCaptureCore error

I received a message from a reader that after the update to iOS 16, when reading his photos from the iPhone to the Mac, he keeps getting an error message and the transfer process stops. The message that the Mac spits out is: "ImageCaptureCore error -9956"

However, there are numerous other ImageCaptureCore errors, which only differ in the error number. Here is a small list of what it can be:

  • error -9937.) (-9937)
  • ImageCaptureCore error -9956
  • Image capture error 9934
  • error -9912.) (-9912)
If you are seeing this error while trying to transfer photos from iPhone to Mac, then this post might be the solution to the problem.
If you are seeing this error while trying to transfer photos from iPhone to Mac, then this post might be the solution to the problem.

Solution 1: Change import folder

The first and second solution is over this source (@Johannes: Thank you!). Variant 1 is the tip to change the import folder of the "Digital Pictures" app. The error message that usually appears here is "Image Capture Error 9934".

By default, this is /Users/~/Pictures/. You can change this folder when importing. In order for this to work, you have to have the Finder- Check the "Information" function to see whether this folder also has read and write permissions.

Solution 2: Set up full disk access for “Digital Pictures”.

Error 9956 indicates that the Image Capture app does not have the appropriate permissions to access and save images to the hard drive.

To fix this problem, do the following on the Mac:

  1. Go to System Preferences on Mac
  2. Open the "Security & Privacy" section
  3. click on the “Privacy” tab
  4. Select "Full disk access" in the left column
  5. open the lock on the bottom left
  6. Drag and drop the Image Capture app from the Utilities folder into the list of apps that have full disk access window
  7. Close the window and close and restart the Image Capture app

Solution 3: AirDrop as a workaround

If there is no other way to achieve your goal and you still want to save the photos on the Mac, it may make sense to transfer the photos via AirDrop to do. Unfortunately, AirDrop is not exactly known for working particularly reliably with large amounts of data. Therefore, I would recommend sending the photos from iPhone to Mac in smaller chunks.

If you still need help using AirDrop, here's the article "Use AirDrop with Mac, iPhone and iPad" to you.

Solution 4: Turn on the Keep Originals setting

Another point that has helped some people is an iPhone setting called "Keep Originals". You should activate this point, which works as follows:

  1. open the settings on the iPhone
  2. open the "Photos" entry
  3. scroll all the way down the list and "keep originals" (important, there's a similar point above, but I don't mean that one!)

Solution 5: Choose maximum compatibility

There is one more option that can be changed to eventually make a new iPhone and older Mac model happy. The point is that old Macs can't do anything with Apple's HEIC image format. For this reason you should change the format on the iPhone to JPG, which works as follows:

  1. open the settings on the iPhone
  2. select the item "Camera".
  3. now select "Formats".
  4. select the item "Maximum Compatibility".

Solution 6: Use another USB port

On the Apple support forums, I was able to find a post about the error " error -9912.) (-9912)". There, an affected user analyzed this error himself and found that it seemed to be related to the USB port he was using. He gets the error on one port, everything works on the other port.

Solution 7: Restart iPhone or update Picasa App

Another user on the Apple Community wrote that to solve the "Image Capture Core error - 9912" error, he completely restarted his iPhone.

He also pointed out that uploading images to Picasa can also occur if you haven't updated the app.

Solution 7: original or mfi certified iPhone charger cable

In another post in the Apple forum, one of the Apple Support colleagues spoke up. He pointed out that the error -9912 has also occurred in the following situations:

  • You are using a defective iPhone charging cable
  • you are using a third party cable that is not mdi certified
  • You have connected the iPhone to the Mac via a hub

The solution in this case is to get out the original Apple charging cable and try it with that. Alternatively, you can also use a different charging cable, but this one mfi- Should have certification.

Many other solutions here in the support thread

I still have an entry in Apple Discussions found, but it contained so many and long solutions that I don't want to list them all here (since I can't quite understand them technically either).

If you are really desperate, you can read there again whether there is something that might be an option. If you have any other tips, please write them in the comments. Thanks!


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In the Sir Apfelot Blog you will find advice, instructions and reviews on Apple products such as the iPhone, iPad, Apple Watch, AirPods, iMac, Mac Pro, Mac Mini and Mac Studio.