For compatible Mac models is now the new operating system macOS 14 Sonoma available. As with any system upgrade for the Apple Mac, there may be initial problems. In addition to teething problems that will be fixed in future updates, there are problems that can be solved by the user themselves. In addition, with every new macOS upgrade there are always the same anomalies that require standard solutions. In this collective article you will find the problems and solutions we know of.
Note: If your Sonoma problem is missing, please leave a comment with a detailed description. We will then try to find a solution and include it as an update in this post.
Chapter in this post:
- 1 Preparation: Maybe better make a backup
- 2 Our podcast – now as a video on YouTube
- 3 Problems downloading macOS 14 Sonoma
- 4 macOS Sonoma cannot be installed
- 5 Mac won't start/load after Sonoma installation
- 6 Throw in: Manuals for macOS Sonoma
- 7 Setting up macOS Sonoma doesn't work
- 8 macOS 14 Sonoma is slow, stalls or freezes
- 9 Bluetooth problems after macOS Sonoma upgrade
- 10 WiFi problems after macOS Sonoma upgrade
- 11 WiFi and Ethernet: Internet problems in Sonoma (complete or individual apps)
- 12 USB problems after macOS Sonoma upgrade
- 13 MacBook battery drains faster after Sonoma installation
- 14 Delayed mouse and trackpad input on macOS Sonoma
- 15 problems with antivirus and anti-malware programs after macOS upgrade
- 16 Spotlight no longer finds anything / shows unusual results
- 17 Update September 28.09.2023, 2021: Installation on MacBook Pro 1 with MXNUMX Pro
- 18 Update October 02.10.2023, XNUMX: Login items keep disappearing under Sonoma
- 19 macOS 14 Sonoma – Your problems, solutions and workarounds
- 20 Similar posts
Preparation: Maybe better make a backup
Especially if you use one of the older Apple computers that are barely compatible with Sonoma, you could experience slowdowns or other problems after the upgrade. In order to quickly and easily return to the previous system and the usual performance, you should have a backup ready. You can get an image of the current system with all settings, apps, files and other content, for example. B. do it via Apple's Time Machine. But there are also third-party apps that help you make a system backup - for example Carbon Copy Cloner and SuperDuper.
Our podcast – now as a video on YouTube
Our blog is breaking new ground: we are now on YouTube! In our latest episode, we talk about a diverse range of topics - from the overheating iPhone 15 to the teething problems of macOS Sonoma to the fascinating Meta Quest 3 and much more. Curious? Then tune in and accompany us on this exciting journey through the tech world.
Problems downloading macOS 14 Sonoma
Problems could arise when downloading the new operating system, even if these occur rarely. In previous posts about troubleshooting with new operating systems (Ventura / Monterey / Big Sur), I have already addressed this. Here is a summary of the possible solutions so that you don't have to jump back and forth between the individual articles:
- Check the Internet connection or check the functionality of the router
- Use a cable connection (LAN connection via Ethernet port) instead of the WLAN
- Have enough free space on your Mac hard drive (at least 25 GB)
- On System status page from Apple see if the download server is having problems
- If the download is aborted, delete the incomplete file from the download folder and only then start a new download
If the download via System Settings -> General -> Software Update doesn't work at all, you can try a third-party alternative. For example, the app offers ANYmacOS the ability to load different Mac operating systems from Apple servers and thus create a boot media. So you can start the installation from a USB stick or an external hard drive. Simply select the system you want, download it and create the installer on the USB stick, all using the menus and buttons of the small app.
macOS Sonoma cannot be installed
The first link in this post takes you to the list of Apple computers compatible with Sonoma. If your Mac, iMac or MacBook is not on the list, you cannot install macOS 14 on it. If your model is on the list and you are still having problems installing the new operating system, switching to safe mode could help - Instructions for Intel Macs / Instructions for Apple Silicon Macs.
Another way to solve installation problems with macOS 14 Sonoma is to completely reinstall the old system and then run the upgrade. The quickest way to do this is to start the Mac in recovery mode and then reinstall the original or last installed system from there. This helped Jens as part of the Big Sur installation in 2020: Here the report.
Mac won't start/load after Sonoma installation
If the download and installation have worked, the Mac and the new system can then be started. This can result in the Mac no longer turning on (which generally only happens rarely) or the system not loading or setting up properly.
If the Mac does not start, these standard questions must first be answered before the big panic:
- Is the power cable correctly plugged in (to the device and socket) or is the battery sufficiently charged?
- Is the fuse in the socket in question / is the junction box switched on?
- Is the monitor properly connected and turned on?
If the Mac turns on and loads the system, but you can't log in, try a different user account. If it just doesn't work with your own account, the problem may be related to the login items and start agents active there. You can find posts on these topics here and here.
If it doesn't help at all or you can't even get to the login screen after installing macOS 14 Sonoma, then turn off the Mac and restart it in safe mode (see the links above for instructions for Intel and Apple Silicon Macs). If that works, then the startup problem may be due to a third-party app.
If the new operating system can only be used or reinstalled with an installation medium (boot stick) inserted, then it is better to return to the previous system (via recovery mode / Time Machine Backup). Reinstalling the old system and then upgrading to Sonoma again could also help here. All in all, you have to take a little time.
Throw in: Manuals for macOS Sonoma
There are now also some good manuals for macOS Sonoma on the market. If you're not quite familiar with the Mac operating system yet, you can take a look at it.
- Schreiner, Michael (Author)
Setting up macOS Sonoma doesn't work
If the download, installation and start of the computer and system went well, but there is a problem with the setup before the final use of macOS 14, then there are solutions for this as well. The most common tip at this point is a simple restart of the Mac – i.e. switching it off and on again. If there is no menu or button to turn off or restart, press and hold the power button on your Mac, iMac, or MacBook for a few seconds. When the computer turns off, let go, wait about 30 seconds, and then turn it back on.
macOS 14 Sonoma is slow, stalls or freezes
It is normal for your Mac to run slower for some time after a system upgrade. The reason can be found in new index files, smart functions including machine learning and the like. Because if e.g. For example, if the photos app now recognizes pets individually in addition to people, then a database must first be created for the animal photos and their content. This consumes resources. This should go away after a day or two (depending on how long the Mac has been used).
However, if the “Beachball of Death” continues to appear more often afterwards, if animations do not run smoothly, if folders, files and apps take forever to open or if there are other performance drops, then there can be various reasons for this. It would be possible, for example, B. a full hard drive or that the Mac is compatible with macOS Sonoma, but is one of the older models on the corresponding list. Although there shouldn't be any major losses, it can't be ruled out 100% either.
If Sonoma's performance problems are not due to a lack of space on the hard drive or the age of the Mac, there are more possible solutions that can be tried. Resetting NVRAM, PRAM and SMC (Instructions) is just as important as starting in recovery mode. You can find information about entering recovery mode here in the blog for Intel Macs and Apple Silicon Macs.
If neither the system nor the Mac can be identified as the cause of the problem, it could also be due to a single app. If this is not compatible with the new system, it could take up too many resources and/or cause a bug. You can find processes that use too much CPU, RAM, etc. via the Activity indicator from macOS. If you find a specific app as a trigger, then check whether there is already an update for it that is compatible with macOS Sonoma (if necessary, send an email to the developers).
Bluetooth problems after macOS Sonoma upgrade
Bluetooth problems are also a standard issue after macOS upgrades. They have nothing specifically to do with Sonoma, but they can be annoying there too. The problems with the Mac's wireless technology can also extend from Bluetooth to WLAN. In previous guides we have pointed out how to debug and reset the Bluetooth module using the Shift+Alt key combination and the Bluetooth symbol in the menu bar (see here). Since macOS 12 Monterey, it no longer works this way.
That's why you have to take a different route to fix Bluetooth errors under macOS Sonoma from September 2023 - or two other routes, the first of which via the terminal leads. For example, calls over Spotlight (command+space) by typing "terminal" and enter at the Mac command line. Then enter the following command, which you in turn confirm with Enter:
sudo pkill bluetoothd
You can then re-pair the required Bluetooth devices (or wait until they pair themselves automatically). This should solve the connection or other usage problems. If this is not the case yet or the Bluetooth problems keep cropping up, you can also try a solution in the Finder:
- Open a Finder window and click Go in the menu bar
- Select "Go to Folder..." from the menu
- Type in the text box /Library/Preferences/com.apple.Bluetooth.plist and confirm with Enter
- The corresponding folder opens and a file (com.apple.Bluetooth.plist) is selected
- Deletes this file (e.g. by dragging it to the trash can) and restarts the Mac
This procedure ensures that the settings for each Bluetooth device are created anew. Hopefully, the errors that occurred before will be ironed out.
Here's another post on the topic if you need more ideas for fixing BT errors on your Mac: Bluetooth Problems on Mac - 5 Measures That Can Help!
WiFi problems after macOS Sonoma upgrade
There were many comments about Wi-Fi issues in last year's problems and solutions post for macOS 13 Ventura. That's why I created a separate post about it. If you notice (complex) WiFi errors after upgrading to macOS 14 Sonoma, then this article could help you: After macOS Ventura upgrade: WLAN problems on the Mac (+ solutions).
But there are also one or two standard solutions for problems with the WLAN after the system upgrade on the Apple Mac. If you are one of those people who have WiFi problems after installing Sonoma, first remove the network you were previously using and then add it back:
- Click on the in the menu bar Apple logo and then up System settings ...
- Choose in the left category list WiFi from
- Scroll down and click Extended ...
- Select the network in question and click on it three points in a circle Besides
- Use the menu item Remove from list and confirm this by clicking on the “Remove” button
If that still doesn't help, then repeat the steps shown to remove the network. You can then - before you add the WLAN network again - perform an SMC reset. There are two different instructions for this, one for Mac models without and one for models with a T2 chip. From which Macs the T2 chip is installed, you can read in the second of the guides listed here:
WiFi and Ethernet: Internet problems in Sonoma (complete or individual apps)
(Update Mar 29.09.2023, XNUMX) If your Mac no longer wants to connect to the Internet after installing macOS Sonoma or if individual apps such as Safari and Mail cannot connect to the Internet, there are several possible solutions. The error can be due to a software bug, a hardware malfunction, all kinds of settings or a few other things.
Below you will find a few solutions to internet problems after upgrading your Mac to macOS 14 Sonoma. Try these one at a time and not all at once. See which individual solution works for you so that you can react to the possible changes it causes:
- Start the Apple Mac / iMac / Mac mini / MacBook in Safe Mode (Instructions), shut it down again and then switch it back on normally. (Which)
- Shut down the Mac, remove any peripherals that are unnecessary for basic operation (scanners, printers, external hard drives, hubs, dongles, adapters, etc.) or any additional hardware on the MacBook, and then switch it on again. Check whether the internet is working on a desktop Mac with only a monitor, mouse and keyboard as connected devices or on a MacBook without additional hardware.
- Remove the WLAN or other network from the list of known networks, restart the Mac and the Internet router and then add the WLAN / Ethernet network again on the Mac. Maybe this will clear a blockage in the connection.
- For older devices, perform an NVRAM and SMC reset (Instructions), for those with Intel and T2 chips only an SMC reset (Instructions) attempt.
- If you have apps installed that interfere with your internet connection (VPN apps, for example), you can disable them to see if that helps. Also VPN settings in the system or in Browser You can try removing it to see if that helps.
- Proxies, like intermediate VPNs, can also disrupt the connection. You can find it under System Settings -> Network when you select a network (e.g. WLAN) and click the “Details…” button. Then select “Proxies” on the left and see which options can be deactivated.
- Check the DNS settings. As a default DNS you can try 188.8.131.52 (Google), 184.108.40.206 (Cloudfare) and so on (Which). You can find the DNS list under System Settings -> Network by selecting a network and clicking on the “Details…” button. Also use the official instructions for changes to the DNS settings.
- As a test, you can deactivate the firewall under System Settings -> Network -> Firewall. Then check whether the internet or the apps that you couldn't use before work again. If so, then reactivate the firewall and see whether individual connections to the apps in question need to be allowed by clicking on the “Options…” button. I would not recommend leaving the firewall permanently switched off.
- What can also help: Open the Finder, click on “Go” in the menu bar and click on “Go to folder…”. Now enter /Library/Preferences/SystemConfiguration in the search field of the option and confirm this. Delete the following files, if they exist: com.apple.airport.preferences.plist / com.apple.network.identification.plist / NetworkInterfaces.plist / preferences.plist / Settings.plist - if necessary, restart the Mac and try then whether the connection to the Internet works.
- Profiles can also be the problem. Open the system settings and enter “profile” in the search field above your name (top left). Click on the first point “Profile” and see whether you or an app have created entries here. Unnecessary ones can be removed in order to resolve the problem with the Internet connection if necessary.
In addition to the sources already linked and the instructions shown from the Sir Apfelot blog, I have for this list a GetDroidTips article used. Here you will find some of the tricks shown in English. I assume no liability for completeness and functionality because I have not tried out the individual points. Some may change settings or make other adjustments. So try them out one by one, step by step, so that you can react directly to possible changes. (End of update)
USB problems after macOS Sonoma upgrade
In addition to the modules for WLAN and Bluetooth, there is also USB as an interface. And of course there can also be problems that can arise after a system upgrade on the Mac. No matter whether it's a mouse, keyboard, printer, scanner, USB stick, external hard drive or other peripherals - USB problems can be equally annoying on Macs, iMacs and MacBooks. Both the USB-A ports on older computers and the USB-C ports with Thunderbolt on newer computers can be affected - there are similar solutions for both:
- Remove USB peripherals, restart Mac and then reconnect
- Mouse, keyboard, hard disk, etc. do not connect via a hub, but directly
- Use Bluetooth devices as a backup until an update fixes the USB bugs
For problems with USB hubs, We learned that the year before last, there is probably no such quick solution. Here you will most likely have to wait for an update of the system, i.e. macOS Sonoma 14.0.1 or even the update to v14.1. However, you can still try connecting a cable-connected hub to another slot (i.e. another USB-A or Thunderbolt port with USB-C form). Maybe it will help. In general, sometimes the most absurd solutions solve the problem.
MacBook battery drains faster after Sonoma installation
As noted above with regard to performance problems after a macOS upgrade, the new operating system initially uses a little more resources, for example. B. to implement new machine learning processes. Other adjustments, the creation of certain logs and databases and the like also fall into this category. The higher battery consumption on the MacBook Pro and MacBook Air with macOS Sonoma should subside after a day or two. Just have the power supply ready.
However, you notice - for example by looking at them Activity indicator – that a particular third-party app is consuming too many resources, then there may be a compatibility issue. If certain apps or processes use too much CPU or memory, you can stop them there. For an app, updating to the latest version can help to increase efficiency. Find out from the developers or the team behind the app whether or when there is a current version. If the app is essential for you and there is no update for Sonoma, if in doubt, return to the previous system via backup.
If the increased battery consumption on the MacBook Air and MacBook Pro continues to be directly related to the system after a macOS upgrade, even after several days, then the solution is not that simple. Although some processes can be ended, connections cut, the display dimmed and other workarounds used to increase battery life - this limits usage and thus the workflow. There are actually only two solutions here: switch to the previously used system with a backup or wait for an update that fixes the error.
Delayed mouse and trackpad input on macOS Sonoma
Are clicks not being executed immediately and is the cursor lagging behind mouse or trackpad input? Then the first solution is to end or completely uninstall any intermediate apps. This refers to mapping aids for mouse, keyboard and game controllers as well as software offered by accessory manufacturers for their third-party mice and trackpads. For Bluetooth input devices, you can follow the Bluetooth tips above or use wired hardware until the system is updated.
Problems with antivirus and anti-malware programs after macOS upgrade
Last year there was an issue where anti-malware programs lost full disk access after updating to macOS 13 Ventura. This meant that file and folder scans could no longer be carried out. If you experience similar problems after installing macOS 14 Sonoma, then see if the solution from the post we created at the time helps you: Antivirus Apps - Fix full disk access issue on macOS Ventura.
Spotlight no longer finds anything / shows unusual results
A possible problem after installing a new Mac operating system is empty results lists when using Spotlight. So if you press command+spacebar, enter a search term and don't get any results (or unusual results are listed), then you probably have to rebuild the Spotlight index. Jens has already shown how this works in a guide: Spotlight search doesn't find anything? Rebuild Spotlight index – using hard methods.
Update September 28.09.2023, 2021: Installation on MacBook Pro 1 with MXNUMX Pro
Yesterday I was brave and installed Sonoma on my MacBook Pro from 2021, which comes with a M1 Pro chip is installed. It felt like it took a little longer than at Ventura last year, but it went smoothly. I was then greeted by the new login screen with a clock display and an animated Sonoma wallpaper (or video). Logging in and using it worked well straight away. Cloud connections and apps have not caused any problems so far. Let's see if there are any problems at work today. (End of update)
Update October 02.10.2023nd, XNUMX: Login items keep disappearing under Sonoma Since the first day of using Sonoma, I've noticed that every time I start the system and log in, I see the app "magnet“ (a window manager) has to be started manually. In Ventura and previous systems, Magnet started automatically as a login item that I specified. Now the app keeps flying out of the list, which you can access under System Settings -> General -> Login Items. Other apps, such as DropBox and BatFi, remain on the list. I haven't found a solution that helped yet. If you know one, please leave a comment. What I have already tried: Delete the file /Users/“UserName”/Library/Preferences/com.apple.LoginItems-Settings.extension.plist, re-adding the login item, restart Delete the file /Users/“UserName”/Library/Application Support/com.apple.backgroundtaskmanagementagent/backgrounditems.btm, re-adding the login item, restart Every time Magnet is started when I log in to my account, it then disappears from the list of login items so that it no longer starts automatically the next time I log in.
Update November 08.11.2023th, 14.1: Login items remain in the list as of macOS XNUMX
It appears that the login items issue has been resolved with macOS 14.1. Magnet now stays in the list even after reboots and opens when logging in. This means that window management works automatically again. (end of update)
macOS 14 Sonoma – Your problems, solutions and workarounds
There are always a lot of comments among collective posts about macOS problems that occur after upgrading to a new system. We welcome this, but also ask for your patience with the activation and response. There are currently over 230 comments on last year's post. We endeavor to investigate every problem description and find a solution. If you were able to solve a Sonoma problem yourself, we would also be happy to receive comments, because your solution or workaround can also help others. Or in short: Leave your experiences with macOS 14 Sonoma as a comment :)
[On vacation] After graduating from high school, Johannes completed training as a business assistant specializing in foreign languages. But then he decided to research and write, which led to his independence. He has been working for Sir Apfelot, among others, for several years now. His articles include product introductions, news, instructions, video games, consoles and much more. He follows Apple keynotes live via stream.
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