macOS Mojave Debacle - A reader's testimonial

The macOS Mojave debacle - what can go wrong ...

While the update from High Sierra to macOS Mojave was relatively unspectacular for me and caused me few problems, it didn't go quite as well for other readers. In the article with the most common macOS Mojave problems and appropriate solutions, there are already a few problem reports, but it is relatively rare that one user no longer works so much as here with Karl-Heinz. Since I constantly praise Mojave and tell you how little went wrong with the update, you may get a one-sided impression of the new macOS. In order to "straighten it out", I would like - with the permission of my reader Karl-Heinz - to present his "problem report".

The macOS Mojave debacle - what can go wrong ...

The macOS Mojave debacle - what can go wrong ...

I find the report particularly interesting because Karl-Heinz names the devices that are always beating around. This is sure to provide helpful information for other readers who use the same models. If you don't have any problems with the devices under Mojave, a little comment would be good so that the new readers can see that the problems may have been fixed with a macOS update or new driver software.

A review of macOS Mojave

Good day sir,

the new Mojave 10.14.1 still causes big problems. All peripheral devices react slowly or incorrectly or not at all to the new OS on my MacBook Pro 13 “from 2013 - especially if they are not from Apple. This was the case every time the previous macOS systems were upgraded, but this time it's especially annoying and time-consuming.

The second screen from BENQ already had problems with the previous OS (High Sierra), but last ran stably - the way I wanted it. Now I can no longer move files to the 2nd screen and have to "temporarily store" them on the MacBook screen if I want to sort or edit them. It's not serious, but annoying. Equally annoying is that the adjusted windows don't open again as they were before I sent them to the dock.

A General Key keyboard works - as does the original one from Apple. The original Magic Mouse also runs.

The biggest problem is my HP printers. In my home office I have an HP Officejet 6950 that is running after a long period of suffering. But it only prints Acrobat Reader documents in a reasonable time when I open them via the preview app - otherwise it just says "Find printer" and you can sometimes literally wait 1-2 hours for printing.

From WIN for Mac (xls and doc) and jpeg it prints very hesitantly - significantly delayed compared to earlier (15-20 seconds now compared to 5 seconds earlier). The same from the calendar or other Mac apps.

My office printer HP Officejet 6600 is found (appears in System Preferences> Printers> Add + as HP 6600), but cannot be added. I also did the setup with HP Easy. Now he doesn't even copy anymore. It is found by the system (as I just said), you can call it up with HP Utility and carry out the analyzes provided there (ink level, etc.). In my opinion, this means that the requirements from HP have been met. If I then (as just described) go to System Preferences> Printer> on + it is displayed and after "Add" it starts to work, in order to finally display the following message, which looks like Mac (an icon from printer with the system wheel) :

"The software cannot be installed because it is not currently available on the software updates server."

Is this because of Apple / Mac? And what can you do? Only HP Easy Start is available in the App Store.

Another peripheral I have is a Samsung CD player and burner that I don't need yet and haven't tried with Mojave for fear of a new problem.

My Parallels Desktop 12 is still running, but it opens more slowly than before. The underlying Windows XP 32 runs with all programs except for a few XLS files, but that was the case before.

Updating the installed software / apps does not run smoothly either. Since installing Mojave, I have had a notice in the App Store that Xcode has to be updated, it has already gotten to around 3/4, but then breaks off again and again and you have to start again. It has been going on for weeks. I don't know what Xcode is for.

Overall, it feels like Mojave is a bad beta version. The worst part is that you can't approach Apple. If you want information or instructions on how to fix bugs, they charge a lot of money, since of course the warranty for the MacBook has expired. But it's about the macOS (software) and not the MacBook (hardware). If Apple releases junk software, they should at least not make such a wave and also get paid for the development and customization work they (not done). Then rather pay for the macOS and it has to work for that. They wisely do not sell the macOS because they would then have to answer for it ...

What would you suggest Can Mojave be "kicked out" again? I would then rebuild it later when it is fully debugged. The great new features don't make the cabbage fat.

My answer

So if I hear or read it like that, I would really say: everything back to the old system and stay there for the time being. I believe that many printers and peripheral devices are still missing the appropriate driver for Mojave.

I always have relatively new devices here, so everything runs smoothly for me, but if I could no longer work properly, I would prefer to use the old system again and try again in 2-3 months to see if things are done.

Perhaps a note on individual points:

  1. xcode: Actually, you have to install Xcode separately. It is a development environment for programmers. Why this appears in the App Store is a mystery to me if it was not explicitly installed beforehand.
  2. Parallels Desktop 12: This is of course an older version that is not optimized for Mojave. What can go wrong here is normal. The current version is Parallels Desktop 14.
  3. HP printer: I have read a lot about problems with HP printers and Mojave in the last few weeks. I think HP needs to fix drivers here for this to work properly. Unfortunately, you can't do more than look for new drivers on the support page. Here's another one List of macOS Mojave compatible HP printersthat should actually run from the state if you use the current driver.
  4. BenQ monitor: Unfortunately, I have no idea. Normally this works with the two monitors and moving files on the two desktop surfaces without restrictions, if the Mac recognizes both monitors and shows an image on both monitors.

Not that you think Mojave is totally buggy - that's not true either. But in addition to the many cases in which the update went smoothly, there are just as extreme cases as here in which you can hardly work with the Mac afterwards.

With every major update: make a bootable backup!

For this reason, it cannot be stressed enough how important a 1: 1 bootable backup of the old system hard drive is before the upgrade. Time Machine backups are good if you want to restore individual files or folders, but you cannot restore an entire system with Time Machine.

In a nutshell: Carbon Copy Cloner and SuperDuper! compared. Which Mac backup app is best for you guys?

In a nutshell: Carbon Copy Cloner and SuperDuper! compared. Which Mac backup app is best for you guys? You can find it here Comparison of the two backup solutions.

For such a bootable backup it is best to use software such as Carbon Copy Cloner or SuperDuper! Both are very suitable. You can find a comparison here in this report. For this you still use an external USB 3.0 hard drive or external SSD hard drive, which ideally corresponds to the storage size of your system hard drive.

So you are well prepared for a system update, even if everything goes wrong and the Mac doesn't even start afterwards. The Mac can then be restarted from the external hard drive and the data can be completely backed up.

One is also helpful bootable USB stick with the current macOS. This can also be used to boot a Mac that has a defective system hard drive.

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15 comments

  1. Karl Krekeler says:

    Of course, Mojave causes problems on older devices, as has been pointed out several times before. To draw the conclusion from this that Mojave is generally not going well is outrageous in my opinion. With Mojave, for example, runs on a 2012 Mac Mini and 2 HP printers / scanners flawlessly and without any problems, the update went flawlessly.

    • sir appleot says:

      Hello Karl! Yes that's right. I haven't had any problems on my MacBook and MacBook Pro either. Unfortunately, not everyone felt like that ... but luckily most of them! : D

  2. Michael says:

    Hi, I still have an iMac in mid-2011 that cannot be updated. It annoyed me to suddenly have apps in the app store that had already been switched to Mojawe and didn't work on me. Long hand, because there weren't a lot of well-founded instructions, switched to Linux Mint, the enthusiasm didn't last quickly. Driver problems with the built-in Mac peripherals also made me reinstall the High Sierra.
    Then I started a try and installed Mojawe through a back door with the patcher.
    Everything worked, including printer and scanner, graphics tablet, camera, ect.pp. but the system itself was disappointing to me. I couldn't find any sense of the update and I'm back on High Sierra.
    Some say yes, with the outdated hardware…. ok but that the hardware is only a little over 6 years old and our old notebook with Windows 10 in the latest version and an age of 11 years works very well, Apple has been doing this with its hardware and software policy, especially in recent years The opposite of what it was once admired and bought for.

    Conclusion: I don't do it anymore, my electronics do what it should and what I need! So there is absolutely no reason to buy something more modern, which can ultimately produce the same result and run worse and less reliable than the already tried and tested one.

    In my opinion, IT and electronics are caught in a vortex that demands higher, further and faster things. The question you might have to ask yourself, do you need it? What does the advantage cost me if I still have one of them?

    Maybe you get a look for not celebrating and cheering up everything new so penetratively, the less is the disappointment if it does not result in what is so much touted and blown with hot air.

  3. Peter William says:

    I would also like to share my experiences with switching to Mojave. Maybe someone will benefit from it.

    A bootable backup gave me the peace of mind to venture into Mojave.

    A Mac Pro 5.1 (mid 2010) with 4 TB SSD and 64 GB RAM has been doing its job here without complaint for ages.
    My fear was: If I do not install Mojave, the end of my work vehicle will come to me at some point, at the latest when the programs I need will no longer run under the next Apple operating system in 2-3 years at the latest.
    So try again not to lose touch with the old box.

    The "Mojave tester" from the Mac world said stiffly and firmly that my MacPro couldn't take Mojave, but Apple said something else on the support pages.

    Said, daring, done ...

    Mojave installed on the 8 year old guy with absolutely no problems.
    The installation went quickly, not once did anything tweak.

    After about an hour everything was installed and Mojave was up and running.
    Since NVIDIA is still unable to deliver a suitable Mojave driver for its NVIDIA Radeon GTX 980, I replaced the graphics card with the rather inexpensive 8GB Sapphire Radeon RX 580 Pulse. It runs with Apple's on-board resources.

    A Samsung 34 ″ 4K display works, as does my Brother MFC-9342CDW laser printer.
    I was able to continue working straight away, as usual, without any stress.

    Best regards,
    Peter

    • Mishu says:

      Well, the lack of NVIDIA support is a shame. I also had a few advantages with the Cuda driver.
      When installing the system update, everything went perfectly. Nevertheless, there were a few oddities afterwards. Sudden change of language, light window background instead of this dark mode ... And in some programs there were small dropouts ...
      Backed up with CCC once and then set up again from scratch. It works now. I think that some software has not really been optimized either. We recently had serious problems with SonicWall at the company.
      Safari won't start, System Preferences, Photos, and some other programs won't start either. It's bitter.

  4. Reinhard says:

    If someone has a computer on which everything he wants runs to his satisfaction, and the speed is acceptable for him, then he should leave the system as it is.
    If you think you can get more out of your system or expect an improvement in performance, you should update your operating system. But never without having made a comprehensive backup beforehand.
    As someone who earns his money with the computer, I even rely on hourly, bootable backups. No matter how bad things get, I never lose more than an hour of working time, even if, in the worst case, I would have to buy a new computer.

  5. Quidje_hh says:

    Got Mojave 10.14.6 yesterday. Installed. I'm excited about the new features. So far the program has run flawlessly and faster than Sierra.

    • sir appleot says:

      Thanks! A positive answer is good for the article! : D Otherwise you think the system is the greatest cheese ... but everything runs smoothly for me. Can not complain…

  6. Reiner says:

    I waited a long time before switching from High Sierra to Mojave (MacBookPro 13 ″ -late 2015). The update generated many quirks, e.g. settings for energy saving / idle states or external monitor, which had survived every update for years, were no longer implemented. The only solution: clean install (for the first time in 4 years with this notebook).
    What remains of the "quirks" is: if the HP monitor is attached to the notebook, the same is no longer done when booting - despite the "synchronize screens" setting. The login with password has to be done on the monitor of the notebook, only then does the external 24-inch device show the screen content and not just the Morave mountain ... If there is a new security rule, you ask yourself why 4/5 or more years? And what do MacBook friends who keep their device always closed in the TwelveSouth BookArc stand or in the ArktisPro AluClip?

    If anyone has an idea which switch I might have overlooked for starting up both screens at the same time, including the login window, I am grateful for every tip ...

    • sir appleot says:

      Hello Reiner! Now that you describe booting up and logging in, I notice that my MacBook Pro does the same thing. I have it closed most of the time on the desk and work with an external monitor. But since I don't restart my Mac 5 times a day, it bothers me less when I have to open it. If you've got it stuck in a dock, every email is of course a pain in the ass. But I don't know how to get around that either. This is probably also difficult if it is built deep into the system as a security feature. But I'll keep my eyes open to see if I come across anything that could help here. Maybe the new sidebar feature? Then you can log in on the iPad. : D

  7. Peter William says:

    You can try the following:

    Go to the SPACES view and create a new additional desk.
    Then you can move the programs you need to the various spaces. At the bottom of the dock there is now an option with a right click that this window / program should always start on this desktop.

    If you have done this for all programs that you open when you start the program, you can close the additionally created empty desktop.

    That can, but doesn't have to help.

  8. Reiner says:

    Hello Sir Apfelot, hello Peter, thanks for the hints ...

    First of all, don't worry, my MacBookPro sits enthroned on a RainDesign mStand, so the display is open / closed is the necessary movement.
    Still, I wonder why and with what intention this change is now appearing. For years, and thus over generations of operating systems, synchronous switching was syncronous switching, even when booting up and when entering the password in the registration form. To avoid the loss of comfort, you could do without a car, but then the supposed or actual safety aspect would be over ...

    @ Peter: I can not yet imagine a way to move the login procedure to the external monitor / space as long as the monitors are not synchronized.

    Or maybe just a programming error? In any case, the change does not reveal itself to me!

    So I'm still grateful for every solution to the riddle.

    @ Peter: admirable work that you are doing with "sir-apfelot.de". Thanks!

    • sir appleot says:

      Yes, of course that is the big question that we will certainly never get an answer from Apple. Maybe not everything is "released" via the USB-C port or something by the time you log in, but we just don't know. I have the hope that it's just a bug and that it will eventually work as if by magic. : D

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