Mac app "Office Reset" fixes problems with Microsoft Office

Solving problems with Microsoft Office on the Apple Mac is not that easy. Does the activation go wrong, are there missing functions in the program windows or do Word, Excel, PowerPoint and Co. keep freezing? Then you can either carry out a laborious reinstallation with previous (sometimes manual) removal of all possible folders and files - or else Office reset use. The Mac app is from Paul Bowden, a developer at Microsoft. He offers the tool free of charge to solve possible / frequent errors in the office software on the Apple computer. I have summarized all the details, information on compatibility and more below.

Important note: Backup before execution!

The program seems to help in many cases, but one reader wrote to me that running Office Reset wiped out all of his Outlook mail traffic for many years. Other things like file shares and the like are gone too. So it would be a good idea to make a full backup of the system before running it so that you can restore the data in case of an emergency.

Update 05.09.2020/XNUMX/XNUMX: the correct operation of Office Reset

The developer of Office Reset, Paul Bowden, just spoke up himself in the comments, as the question arose where to find the program after "installing". The solution to the riddle is simple: it is not an installer and you work with the program almost immediately. To do this, select the appropriate checkboxes and then start the execution of the script.

TL; DR: You can go directly to the app website here

Are you new to this abbreviation? Here is TL; DR explained, because it occurs more often in the blog ... ;-)

Perform a reset in Word, Excel, PowerPoint, Outlook or another MS Office app, uninstall everything or completely reset it - this can be done with Paul Bowden's Mac tool Office Reset. Office Reset is free to download. (Image source:
Perform a reset in Word, Excel, PowerPoint, Outlook or another MS Office app, uninstall everything or completely reset it - this can be done with Paul Bowden's Mac tool Office Reset. Office Reset is free to download. (Image source:

Help via app: Solve Office problems on the Apple Mac

Office Reset is a free app that can fix Microsoft Office errors and problems on Apple Mac, iMac and MacBook. Programs that can be repaired with it include Word, Excel, Outlook, PowerPoint, Teams, OneDrive, OneNote and AutoUpdate. Problems that Office Reset can fix include apps not starting, freezing program windows, hanging programs, crashes, plug-in problems, broken document templates, performance drops and error messages. Office-Reset can either address the errors of a specific app or you simply trigger a reset to factory settings (factory reset), which is equivalent to a complete reinstallation of MS Office. 

Office reset: compatibility and languages

The free Mac tool Office Reset is made for the following Apple operating systems:

  • OS X Yosemite 10.10
  • OS X 10.11 El Capitan
  • macOS 10.12Sierra
  • macOS 10.13 High Sierra
  • macOS 10.14 Mojave
  • macOS 10.15 Catalina
  • macOS 11.0 BigSur

The versions of Microsoft office software that it can fix are:

  • 365 Office for Mac
  • Office 2019 for Mac (version 16.17 - 16.40)
  • Office 2016 for Mac (version 15.11 - 16.16)

Office Reset can be used in different languages, including the following currently:

  • German
  • English
  • French
  • Spanish
  • Italienisch
  • portugiesisch
  • Swedish
  • Norwegian
  • dänisch
  • Dutch
  • finnisch

Office reset download for the Apple Mac

You can find the free Office-Reset download directly from the developer Paul Bowden with this link. This takes you to the official website, where you can find the secure download and an FAQ with questions and answers about the program and its use as well as application examples and information for Mac admins. Why you should only download such Mac tools and other software, if they are not available in the Mac App Store, from the official developer page, I have explained to you here: Why you shouldn't download software from download portals. Have you been able to use Office Reset successfully to solve problems with Word, Excel, Outlook and Co.? Then please leave a comment under this post;)

My tips & tricks about technology & Apple

Did you like the article and did the instructions on the blog help you? Then I would be happy if you the blog via a Steady Membership would support.

27 Responses to “Reset Office Mac app fixes Microsoft Office problems”

  1. Use Office 2019 and enthusiastically welcome this tool - unfortunately my problem is not listed. For me, the updater gives me the message that 80 percent of all updates could not be installed because of an error.
    Does anyone else have this problem or ideas for eliminating it? Thx in advance!

    1. Unfortunately I have no idea. But the mistake is probably programmed in, because you finally get soft and book Office 365. : D

      1. Terrible program! Erased my entire Mac Outlook - saved files, access, everything. I've been using Outlook for 15 years - and this download managed to destroy it in 5 minutes. I am very sorry that I ever heard about this program.

        1. Jen Kleinholz

          Hello JNR! Thank you for your feedback signal. I'm going to include this directly as a warning in the article so people make a backup beforehand. For some people, the program actually helps, but one should be aware of the risk.

  2. Such a day, as beautiful as this one!
    I know why I keep visiting your blog and why I have the app on my iPhone - you always find something special. You seem like the truffle pig of productivity when it comes to Apple.
    I had somehow missed my office, couldn't see my 'open last used' anymore, there was a gaping emptiness (and I already had a question on the subject. I would have had to set everything up again, it was too difficult, complicated for me.

    Et voila: read the article, click on the link, skim through the website, download - and my problems are solved in just under 5 minutes.

    I wish you a weekend that is at least twice as good as I will have it now!

    PS: Do you actually have a coffee mug or beer mug where you can't drink with you, but where you can get a drink of your choice financially?

    1. Hello wolf! According to this comment, my weekend is 4x as nice! : D Thank you very much for the praise. I've always wanted to make a Sir-Apfelot coffee cup, but somehow I can't get the time to do it. But you can use the Paypal service “Buy me a coffee” throw a little something in my coffee cup if you like.

  3. I installed the program but cannot find it on the MacBook.
    What am I doing wrong?
    I'm new here and the site helps me get on better with Apple.
    not bad
    Greetings Frank

    1. Hello Frank! Use CMD + space to start Spotlight search. If you enter “Office Reset” there, it should actually find the file.

    2. Hi Frank, the download doesn't actually install anything on your MacBook. When you run the PKG file, you should see the reset options. Simply check the boxes, and then this will run the scripts necessary to fix the problem.

  4. It doesn't always have to be an app. From the author (Paul Bowden) there is also a script on GITUB with which this can be solved from the command line. Use this from time to time if the Teams plug-in causes problems in Outlook again.

  5. Once again I didn't read everything and used the tool on Office 2011.
    Office is still there, but every time you start one of the programs, you are asked for auto-update and MS support (+ the template window + an empty document).
    A backup didn't help.

    Does anyone have any idea how I can get rid of that?

    1. Hello Olaf! Damn. :( Do you have the exact wording of the message? Then it would be easier for me to search the Google Glass Balls.: D

      1. Sorry I missed your answer (no email notification?)

        Each time an office program is restarted, the following window appears:
        Title: Helping MS Office Improve
        1. Query: Keep Office for Mac up to date? Yes No
        Question 2: Do you participate in the usability improvement program? Yes No

        next window after selection and next_
        Congratulation! You are now ready to use Office for Mac.

        Then comes the selection window for the respective templates.

        Reinstalling Office did not help.

        1. Hello Olaf! I assume he cannot save this information. Probably because the file in question is corrupt. So either with the tool App Cleaner Remove everything from Office or go the manual way: Finder > key combination CTRL + SHIFT + L (to get to the library) > Preferences > then eject everything in the folder that starts with "". Then restart Mac and try again. Maybe that works...

  6. Excellent! Microsoft Office Reset (.pkg) by Paul Bowden also helped me on Monterey 12.3.1 with Office 16.60! Perfect!

  7. OMG thanks!!! I was hesitant to download Office Reset because it sounded too good to be true (and the “nothing is free” worry) – but then I decided to believe in the good in people and voilá – it worked , and I can continue working on my novel. Thank you :)

  8. I also now had the problem that Outlook was deleted because it.
    It is now 0kb and in the autoupdater app it gave me an error when trying to update outlook. After re-running the office reset using the Reset Auto-Update feature, I no longer saw Outlook in the update app.

Post a comment

Your e-mail address will not be published. Required fields are marked with * marked

In the Sir Apfelot Blog you will find advice, instructions and reviews on Apple products such as the iPhone, iPad, Apple Watch, AirPods, iMac, Mac Pro, Mac Mini and Mac Studio.