In most cases, the use of Apple devices is actually self-explanatory and can be managed even by newcomers without support. In some cases, if you have gotten a [Montagsgerät->montagsgeraet] or want to contact Apple Support because of other problems, it is helpful if you have the direct number to the Apple support hotline in Germany ready. Sometimes you also read about the Apple Care hotline, but this is the same extension. the Apple Care Depending on the scope, Protection includes a different service. You can find out more about the possibilities at Apple Care [on this page->apple-care].
Before you contact Apple Support by phone, you should get in touch Find the serial number of the devicethat one has problems with. If this concerns a software problem, look for the serial number of the device on which the software is running. The serial number is requested every time the hotline is called and, depending on the date of purchase, the support team decides whether it will be free of charge or whether (after the warranty or guarantee has expired) there will be costs for telephone support. Without a serial number you can usually not expect in-depth help, because the Apple employee can use the serial number to determine exactly which device and which equipment you are looking at. This is essential especially with "hardware" problems.
The Apple Care support hotline numbers can also be found on the Apple website in the Overview of all worldwide support telephone numbers. For people from the German-speaking area, however, we have collected the three most important ones here (without the country code):
We can sincerely recommend Apple Care phone support. We have had contact with the people there several times and our problems have always been handled and solved competently and courteously.
Jens has been running the blog since 2012. He appears as Sir Apfelot for his readers and helps them with problems of a technical nature. In his free time he drives electric unicycles, takes photos (preferably with his iPhone, of course), climbs around in the Hessian mountains or hikes with the family. His articles deal with Apple products, news from the world of drones or solutions for current bugs.