[Solved] Logitech Craft wheel no longer works in Photoshop

If the rotary knob on the Logitech Craft no longer works in Photoshop ...

Often you only notice how often you use things when they are suddenly no longer there. I feel like this every time the internet goes down. Then three things come to mind that you could do, but for everything you need a working internet connection again.

I feel the same way with the crown - the rotary wheel - on the Logitech Craft keyboard. Since it doesn't work like it did before, I've been missing the function in Photoshop all the time.

The rotary wheel of the Logitech Craft keyboard has set its app-specific functions under Photoshop (Mac) and only changes the volume (photos: Sir Apfelot).

The rotary wheel of the Logitech Craft keyboard has set its app-specific functions under Photoshop (Mac) and only changes the volume (photos: Sir Apfelot).

The solution - short and sweet

Before I explain further where the problem lies, what is probably the cause and how shamefully the Logitech support leaves its customers in the lurch, I would like to briefly explain the solution. There are certainly many readers who just want to continue working quickly and can do without the rest of the text.

I explain the instructions with Photoshop, but you can change them to the program of your choice in which the rotary wheel no longer works for you:

  1. Close Photoshop
  2. Open "Logi Options"
  3. Click on "All Applications" at the top right
  4. Move the mouse over the "Photoshop" entry and click on the cross on the right to deactivate support for the software
  5. then go over the entry "Photoshop" again and click on the tick
  6. the Mac asks for the admin password and reinstalls the plugin for the craft keyboard
  7. Start Photoshop

Now you can test whether it works again: e.g. with a new file, then key J for repair brush and now the rotary wheel should change the tool size. If the volume continues to change, it has not worked. Then maybe restart the Mac completely and check whether you have both the current firmware of the Craft as well as the current Logi Options version .

The "Logi Options" software can be used to switch the special functions for Photoshop and other apps on and off - that usually helps.

The "Logi Options" software can be used to switch the special functions for Photoshop and other apps on and off - that usually helps.

Update 14.10.2020/XNUMX/XNUMX: Logitech Support ... doesn't help!

It's funny. All the days came on my support thread in the Logitech forum No Answer. After I found the solution myself and published it here as an article, I wanted to help other users and posted the link to the instructions and the quick start guide myself in the forum. A day later, a Logitech support representative wrote a response in which he assured me that they would like to help me:

Hi Jens, thanks for reaching out and sorry to hear about your experience with the Craft Keyboard. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you. The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

It is embarrassing that this answer still does not contain a solution and obviously the person did not read the thread correctly, otherwise he would have seen that the solution can already be found. But the funniest thing is that despite the assurance I haven't received any further help from Logitech - to date no one has created a support ticket or otherwise contacted me. It seems as if they wanted to appear to the outside world that something is happening here, but practically nothing is happening. It is a shame that such large companies do not understand the external impact of this behavior. Update end ...

Photoshop update to blame?

My internet is currently quite stable, but a few days ago - probably after a Photoshop update - the rotary wheel (also called Crown) on my Logitech Craft keyboard stopped working. I've been using the keyboard for a few months and here already a test report written about it.

According to some reports on the Internet, the error seems to occur mainly after updates to the Adobe CC software. This applies to Photoshop 2020 as well as Illustrator, Lightroom, InDesign, Acrobat or Premiere Pro.

App-specific functions no longer work

In other words, the rotary wheel works in principle, but it no longer does any context-sensitive actions, it only changes the volume louder and quieter for me. This is basically the "basic function" that the bike always has when it has not been assigned any app-specific functions.

Logitech support very questionable ...

First I did the usual things to solve the problem: Turn the Mac off and on, reinstall the Logi Options software, turn the keyboard on and off, but none of it helped.

In my desperation, I went to Logitech Support (online) at some point and wanted to submit a ticket, but you need the serial number, which I could not find on the keyboard or in the Logi Options app. Instead, I was referred to the Logitech forum.

Once there, I found the right entry very quickly: "Craft Crown Not Working With Adobe Creative Cloud Apps in Mac Catalina - Logitech Support & Downloads".

So far so good, but there was no help there. Instead, lots of posts from frustrated users berating Logitech for having a $ 200 keyboard that doesn't work and then don't even get help solving the problem.

Same problem for me, anybody from Logitech could respond to us? You really need to do something with your after sell service for a $ 200 keyboard. More expensive as Apple but the service is not here.

I could understand the displeasure, because in the whole thread there is not a single hint from a Logitech employee who would explain how to solve the matter.

The first entry in the Logitech support forum was made when there was still the public beta of macOS Catalina. Meanwhile, macOS Big Sur is on the doorstep and Logitech has still not managed to post instructions on how to solve the problem here.

The first entry in the Logitech support forum was made when there was still the public beta of macOS Catalina. Meanwhile, macOS Big Sur is on the doorstep and Logitech has still not managed to post instructions on how to solve the problem here.

Reinstall Adobe Photoshop plugin from Logi Options

At some point after trying it out forever, I found out how it works: You have to first click away the support for the corresponding software in the Logi Options software and then activate it again. This will remove the appropriate plug-in from the software and reinstall it. Technically it is probably not a plugin, because I can't find it in Photoshop's "Plugins" folder, but some auxiliary file is definitely stored here somewhere.

In my case, I went to “All Applications” in the Logi Options app on the Mac at the top right. There you move the mouse pointer over "Adobe Photoshop" and then click on the cross on the right in the entry. This will remove the plugin.

Then go over the entry again and check the software. The Mac then asked me for the admin password and then installed the plug-in in Photoshop.

If you start Photoshop again, the special functions of the Crown should work again.

Logitech Support: Why ???

Big question: Why does nobody at Logitech take five minutes of their time and write this short guide in the forum ??? It would have saved a lot of customer frustrations ... but then of course I would have one less article on the blog. That would be a shame too. ;-)

As good as I find Logitech's products in general, the support makes me very thoughtful. The manufacturer should definitely make improvements here.

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8 comments

  1. Photoshop Philipp says:

    OMG! Many Thanks! I've been looking for a solution to this for weeks - now it's working again. You are my hero!

  2. Christian says:

    Hi Jens ... unfortunately it doesn't work for me. But I have the problem with Illustrator.

    • Jens Kleinholz says:

      In principle, that should work in a similar way. If not, I don't see what could be done differently. Maybe ask Logitech support? Maybe they have gotten faster now. : D

  3. Oliver Zitza says:

    Thank you very much for your help!!!
    Already had palpitations ;-)

    • Jens Kleinholz says:

      Then I am glad that I was able to help the heart. My craft is already biting again, but I'm not in the mood for anything new. : D

  4. Oliver Zitza says:

    So, after the article has already helped here, things are now getting tight at Logitech and Adobe.
    New Photoshop version installed the day before yesterday, same problem from the front: Rotary wheel in Photoshop does not work.
    But what is worse: I no longer have the option to activate Photoshop, as Photoshop is no longer found in the Logi Options software and therefore no Photoshop profile is installed for the Craft keyboard / MX3 mouse.
    Maybe someone has an idea?
    Thank you and best regards
    Oliver

    • Jens Kleinholz says:

      Well, I don't know what to do now either. Maybe ask Logitech support? 😂 Ah ... forget ... there is almost no such thing. : D

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