The problem of protective layers peeling off on MacBook and MacBook Pro displays, which is making the rounds under the name of “Staingate”, is drawing wider circles. How The H regarding MacRumors The Apple exchange program, through which affected users can claim a free exchange of the screen up to 4 years after the date of purchase, was reported to have been extended. In addition, not only older models of Apple laptops are affected by the unsightly display change, but also series of the current models in 2015, 2016 and 2017.
Chapter in this post:
- 1 update 25.10.2020/XNUMX/XNUMX: exchange program still active
- 2 Update April 24.04.2020th, XNUMX: Inexpensive state gate repairs possible with service partners
- 3 Update 9.1.2020/XNUMX/XNUMX: DIY repair of the Staingate problem
- 4 Update December 31.12.2019, XNUMX: Macs can only be exchanged to a limited extent
- 5 Free display replacement if the MacBook (Pro) display is stained
- 6 Repair program is an "insider tip"
- 7 Update March 03.04.2019, XNUMX: Feedback from a reader
- 8 Similar posts
Update 25.10.2020/XNUMX/XNUMX: Exchange program still active
A reader has just left me a comment below and noted that the Staingate exchange program is obviously still being processed by Apple as a goodwill gesture:
Hello Sir Apfelot, current information on the Staingate topic: The exchange program seems to continue to exist. On my MacBook Pro 13 ″ Early 2015 (purchase date 11.2016/4), the display was exchanged in October as a goodwill gesture (XNUMX year period!). New display and back within a week - TOP!
Apple Shop Berlin Kurfürstendamm & Apple Support Center were involved.
Of course, you can't "insist on your rights", because officially it's already expired. However, it is still advisable to visit an Apple Store with your device and ask politely whether a goodwill repair might not be possible.
Update April 24.04.2020th, XNUMX: Inexpensive state gate repairs possible at service partners
I recently had a chat with repair service provider Sadaghian and asked them a bit about what they fix. They're aware of the Staingate issue and will do repairs for less than $200 - with free shipping to and from you, by the way. If you don't get a goodwill fix from Apple and don't dare to try the DIY solution, then Sadaghian may be the right partner for you. With the code “SIRAPF” and via this link you can get the Staingate repair for a fixed price of 140 EUR. I negotiated this action for you with Sadaghian.
Update 9.1.2020/XNUMX/XNUMX: DIY repair of the Staingate problem
Since many readers have reported that they received a rejection from Apple Support and their display is no longer being repaired, I started looking for a different way of solving the problem. I found what I was looking for in English-language forums and wrote a post about the possibilities you have when you have the Would like to remove Staingate display stains yourself.
Update December 31.12.2019, XNUMX: Macs can only be exchanged to a limited extent
My reader Andy gave me the tip to point out that the above sources represent information from 2017. Correspondingly, repairing MacBooks is no longer so easy today. At the moment, devices from 2013 and 2014 no longer seem to be repaired for free.
If you want to take part in the exchange program, you should bring proof of purchase to Apple that is not older than 4 years. Then you may still have a chance that the display will be repaired.
Free display replacement if the MacBook (Pro) display is stained
Among other things, the sources highlighted that Apple MacBook models from 2012 no longer benefit from the exchange program. According to MacRumors, the oldest devices listed in an internal Apple document on the subject, for which the program is still valid, date from 2013. The complete list reads as follows:
- MacBook Pro (13-inch, Early 2013)
- MacBook Pro (15-inch, Early 2013)
- MacBook Pro (13-inch, Late 2013)
- MacBook Pro (15-inch, Late 2013)
- MacBook Pro (13-inch, Mid 2014)
- MacBook Pro (15-inch, Mid 2014)
- MacBook Pro (13-inch, Early 2015)
- MacBook Pro (15-inch, Mid 2015)
- MacBook Pro (13-inch, 2016)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (13-inch, 2017)
- MacBook Pro (15-inch, 2017)
- MacBook (12-inch, Early 2015)
- MacBook (12-inch, Early 2016)
- MacBook (12-inch, Early 2017)
Technical data, pictures and price: MacBook Air 2018 in summary
Repair program is an "insider tip"
If you are annoyed with your Apple MacBook (Pro) that spots, bubbles or streaks appear on the display, then you should contact the Apple Support or contact an authorized dealer / repair partner. Because the repair program for peeling screen protective layers is not communicated publicly. In order to benefit from the “insider tip”, you have to recognize the defect yourself and ask for an exchange. It can't hurt to have proof of purchase ready at least for models from 2013 and 2014 in order to qualify for the four-year period.
Further information, facts and figures on the topic can be found at the sources indicated.
Update March 03.04.2019th, XNUMX: Feedback from a reader
I just got an email from my reader Reinhard, who gave me very positive feedback that I don't want to withhold from you. It shows that you can get help with the Staingate problem relatively easily if you contact Apple about the exchange program:
With my MBP year 2015 I had these monitor changes since 2017, it was annoying, but otherwise the MBP ran perfectly. After reading your article, I called the Apple hotline (it worked very well) and then brought the MBP to Gravis in Dortmund in March. There, as announced, replacement of the glass with an extended guarantee within 5 days - better service is not possible. I wouldn't have guessed it without your tip. So a huge thank you!
[On vacation] After graduating from high school, Johannes completed training as a business assistant specializing in foreign languages. But then he decided to research and write, which led to his independence. He has been working for Sir Apfelot, among others, for several years now. His articles include product introductions, news, instructions, video games, consoles and much more. He follows Apple keynotes live via stream.