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For many years I've been more or less private among friends Apple Support Hotline if someone has problems with their Mac. Because of the good operating system and the good hardware on Apple computers, this happens quite seldom, but in some cases my help is asked for. Usually it's small things that can be sorted out over the phone, but every now and then I have to take a look at the Mac to see what's going on. But what to do when there is a good 100 kilometers between me and the "needy"? This is where one of my favorite programs comes into play that I like to use: TeamViewer.
TeamViewer is software that can be installed on the Mac and, if necessary, allows another TeamViewer user to look at their monitor or even to remotely control the Mac. If you are afraid that you might be monitored without you noticing, I can reassure you: If TeamViewer has not started, the other person cannot connect either. You can also see very clearly during a remote maintenance session that someone else is logged into the Mac. So it is also clear to beginners what is going on with remote maintenance. You can see exactly how the mouse is being moved and you can also move the mouse yourself and use it to perform actions on the Mac.
The software is free for private individuals, but anyone who uses it commercially has to buy a license. You can find the prices here at TeamViewer on the website.
So that the connection to the computer is not possible for everyone, TeamViewer assigns an ID for the respective Mac and a password when it starts. The ID and password always remain the same, but you can of course change the password if you want. This access is passed on to the person who would like to carry out remote maintenance. He enters the data in his TeamViewer software and this is how the two Macs "find" each other - even if the IPs of the computers change from time to time due to the Internet access. This works by exchanging the current IPs via the TeamViewer server, of which the users do not notice much.
I actually install TeamViewer on everyone I know who gets a new Mac and where there is a high probability that I will have to help out with remote maintenance under macOS at some point. You can get the free version download it here for the Mac.
There are now even versions for iOS and Androidto exchange data with the remote Mac via smartphone or tablet or to control it remotely. I haven't tried it yet, but I can imagine that it is a bit cumbersome to operate if you want to remotely control your 5K iMac with your iPhone. The desktop won't quite fit on the iPhone display. ;-)
Jens has been running the blog since 2012. He appears as Sir Apfelot for his readers and helps them with problems of a technical nature. In his free time he drives electric unicycles, takes photos (preferably with his iPhone, of course), climbs around in the Hessian mountains or hikes with the family. His articles deal with Apple products, news from the world of drones or solutions for current bugs.