TeamViewer for iOS and macOS: Mirror iPhone to Mac for remote support

With iOS 11, it will work on the iPhone and iPad It may be possible to transmit the screen not only with Apple's own solutions, but also with third-party services - such as the Quick Support App from TeamViewer. The new option for iOS screen sharing will be available to all TeamViewer users from October 31, 2017. Here you can find out more about the app, the support options and the remote coupling of iPhone and Mac for so-called screen sharing.

Access computers on the go

With TeamViewer you have the option of viewing (transferring the screen) and accessing a computer with another computer. Of course, that doesn't just work, it has to be authorized. When coupling two PCs, Macs or controlling a Mac with the smartphone, a code must be transmitted and entered so that the transmission and control function. So the system is safe. With the QuickSupport function, which will be available for screen sharing on iOS for iPhone and iPad, you can now view the iPhone screen from your Mac. Or in short: TeamViewer will also work in the other direction from October 2017;)

TeamViewer app download for macOS and iOS

Of course, for all of this to work, you need TeamViewer on both the sending and the receiving device App. These are available for Windows and Linux PCs, for Apple Mac, iMac and MacBook, for Chrome OS, Android, iOS, as a Windows app for smartphones and as an application for the BlackBerry. Since this is an Apple blog, I would like to keep the collection of download links small and above all indicate the versions for macOS and iOS:

• Download for macOS on Mac (+ Overview of all other versions)
• Download for iOS on iPhone and iPad (may have to be updated at the end of October)

iOS display via screen sharing on the Mac: this is how it works!

If you want to use the new TeamViewer 12 and the app for iOS 11 for the transmission of the smartphone display, then you have to proceed as follows:

• Quick Support Open app
• Share screen Button or Share screen Tap the button
• Instructions will appear, according to which you have to assign rights in the iPhone settings
• To do this, you go to the Settings, there into control center and there in Adjust settings
• In the overview you add the Record button to the control center
• Back in Quick Support you close the instructions
• Then you swipe up to do that control center to open
• There you use 3D-Touch or a longer press of the record button for activation
• In the overview, you choose which app the button should work for TeamViewer
• Then you tap on Start transfer (Start broadcast)
• A notification at the top of the screen shows your ID
• This ID must be entered by the user on the Mac
• After entering you have to confirm the transfer again
• And let's go!

Transfer only, no control

TeamViewer is innovative and says that this is the world's first possibility to quickly and easily reproduce the display content of the iPhone on the Apple Mac. However, there is no indication that one can also “take the wheel”. So if you want to give family, friends, acquaintances and customers (or the readers of Sir-Apfelot.de) help, then you can't just type around a bit quickly and solve the problem, based on experience, but have to guide the iPhone user. At least you can see in real time whether the instructions are being followed correctly.

Johannes Domke

After graduating from high school, Johannes completed an apprenticeship as a business assistant specializing in foreign languages. But then he decided to research and write, which resulted in his independence. For several years he has been working for Sir Apfelot, among others. His articles include product introductions, news, manuals, video games, consoles, and more. He follows Apple keynotes live via stream.