Chapter in this post:
Even if, as a Mac user, I try to stay away from Windows computers, I don't always succeed. Some of my customers - contrary to my recommendation - have Windows PCs and so I have to go over here and there TeamViewer or with AnyDesk sometimes solve computer problems on these computers.
In today's case, the customer suddenly (after switching from Microsoft Office 2016 Professional to Windows Office 365) had an error message when she tried to open a Word file that was available as an attachment in Outlook. There was also an error when trying to save this file to the desktop. Her PC runs Windows 10 and she has only installed Office 365 with Excel, Word, Outlook, Access and Powerpoint for a few hours.
Every attempt to open the file was acknowledged with the error "Error opening the file in Word" and a few flimsy statements such as "You do not have the appropriate authorization" or something similar. Unfortunately, I forgot to take a screenshot of the error message. An attempt to save the file was rejected with a similar message.
I had to research the internet for a while and tried a few things that didn't help until I finally found the right path. Possible approaches that worked for other people but didn't work for me include:
As I said: none of these points were the cause of the error for my customer. She didn't use OneDrive or Bitdefender (but Avira).
What ultimately helped was changing Word's security settings. There is a "trust center" in which it is activated by default that Word documents from the Internet (and this probably also includes an e-mail and even Dropbox) may not be opened or saved. A pretty pointless setting, since you classify and reject almost every Word document as dangerous that you somehow get sent by others.
To fix the matter, proceed as follows:
It should now be possible to open the Word document from within an email by double-clicking on it. Nothing should stand in the way of "Save as" either. In any case, everything worked as before for my customer.
I don't know yet whether these steps also have to be carried out for Excel and Powerpoint. If that's the case, I'm sure I'll get a call soon to solve the matter via AnyDesk. : D
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Jens has been running the blog since 2012. He appears as Sir Apfelot for his readers and helps them with problems of a technical nature. In his free time he drives electric unicycles, takes photos (preferably with his iPhone, of course), climbs around in the Hessian mountains or hikes with the family. His articles deal with Apple products, news from the world of drones or solutions for current bugs.