[Solved] Windows 10: Error when opening the file in Word or when saving to the desktop

Error opening Word files

Even if, as a Mac user, I try to stay away from Windows computers, I don't always succeed. Some of my customers - contrary to my recommendation - have Windows PCs and so I have to go over here and there TeamViewer or with AnyDesk sometimes solve computer problems on these computers.

The error description

In today's case, the customer suddenly (after switching from Microsoft Office 2016 Professional to Windows Office 365) had an error message when she tried to open a Word file that was available as an attachment in Outlook. There was also an error when trying to save this file to the desktop. Her PC runs Windows 10 and she has only installed Office 365 with Excel, Word, Outlook, Access and Powerpoint for a few hours.

Every attempt to open the file was acknowledged with the error "Error opening the file in Word" and a few flimsy statements such as "You do not have the appropriate authorization" or something similar. Unfortunately, I forgot to take a screenshot of the error message. An attempt to save the file was rejected with a similar message.

If Word documents can no longer be opened under Windows 10, there is the right solution here (graphic: Sir Apfelot).

If Word documents can no longer be opened under Windows 10, there is the right solution here (graphic: Sir Apfelot).

Solutions that didn't work for me

I had to research the internet for a while and tried a few things that didn't help until I finally found the right path. Possible approaches that worked for other people but didn't work for me include:

  • Antivirus software prevented the actions (Bitdefender was mentioned here in the forum) and you have to set that the software does not interfere when working with the Word documents. I haven't read what exactly had to be done.
  • The desktop folder is in the OneDrive cloud and cannot be addressed. Here you had to somehow change the drive letter.
  • The user has no release for the desktop, which had to be done with "right mouse button on the desktop"> Properties> Release.

As I said: none of these points were the cause of the error for my customer. She didn't use OneDrive or Bitdefender (but Avira).

The solution: change security settings

What ultimately helped was changing Word's security settings. There is a "trust center" in which it is activated by default that Word documents from the Internet (and this probably also includes an e-mail and even Dropbox) may not be opened or saved. A pretty pointless setting, since you classify and reject almost every Word document as dangerous that you somehow get sent by others.

Instructions as screenshots

In Word you can find the "Trust Center" under File> Options, in which security settings are made.

In Word you can find the "Trust Center" under File> Options, in which security settings are made.

 

Under "Protected view" you can deactivate the option of the same name for files from the Internet.

Under "Protected view" you can deactivate the option of the same name for files from the Internet.

Adjusting the settings in the Word Trust Center

To fix the matter, proceed as follows:

  1. Open Word and click on "File" in the top left.
  2. Go to "Options" at the bottom of the left menu.
  3. In the new window select "Trust Center" at the bottom left and click on "Settings for the Trust Center" on the right.
  4. Another window now opens in which you select the "Protected view" area.
  5. There, uncheck "Activate protected view for files from the Internet" and confirm with OK.

It should now be possible to open the Word document from within an email by double-clicking on it. Nothing should stand in the way of "Save as" either. In any case, everything worked as before for my customer.

I don't know yet whether these steps also have to be carried out for Excel and Powerpoint. If that's the case, I'm sure I'll get a call soon to solve the matter via AnyDesk. : D

 

 

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2 comments

  1. Froyo52 says:

    Certainly the customer has:

    A. A third-party scanner on your system
    B. One local account only

    Only with the pure Defender (which, by the way, is completely sufficient!) And an MS account, there would have been no problems.

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