When after less than 2 years the battery of your iPhone is defective is, then Apple's warranty may no longer (if at all) apply, but the dealer's warranty does. So you can do that Replacing the battery as long as you still have proof of purchase and the device shows no signs of improper handling. All the details on the subject and the difference between guarantee and warranty can be found below.
Chapter in this post:
- 1 The difference between guarantee and warranty
- 2 What rights and obligations arise from the warranty?
- 3 Defective battery on the iPhone: This is how the warranty is claimed
- 4 Repair, return, exchange: you can ask for it
- 5 Conclusion on defective batteries in the iPhone and on the warranty
- 6 My tips & tricks about technology & Apple
- 7 Similar posts
The difference between guarantee and warranty
Within the Warranty it is, as one can already see from the meaning of the word, a Functional and / or Promise of durability. The manufacturer promises for a certain period of time that the purchased good will work or last. The guarantee is more or less voluntary and the period of time can be far below the guarantee.
The warranty In contrast to the guarantee, you can use it as a Guarantee for defects or liability for defects look at. It is stipulated by law and designed for 2 years after the new item has been purchased. The warranty is not given by the manufacturer, but by the dealer. Therefore, they have to be contacted if your iPhone battery is defective. The same applies of course to other parts of the smartphone.
What rights and obligations arise from the warranty?
According to German law (s. BGB) the dealer is obliged to take warranty actions on the item in the 2 years after purchase. Depending on the defects, subsequent performance, repairs, replacements, etc. apply. In addition, the dealer must provide evidence of improper use in the first 6 months if there is suspicion of improper use. After six months, the burden of proof lies with the customer. Indications of falls or attempts to open the device have a negative effect here.
Defective battery on the iPhone: This is how the warranty is enforced
So you now have an iPhone on which the battery only lasts a few hours, jumps to a low capacity after charging or makes other niggles? Then the warranty will apply in said 2 years. So you look for your proof of purchase (receipt, invoice, etc.) and contact the dealer. If you ordered directly from the Apple Store, contact Apple. Have you been in an electronics store or a non-virtual Apple Store, then you go there.
Repair, return, exchange: you can ask for that
So you go to the dealer or get in touch with him. What this can and may offer you, legally speaking, are up to two repairs. Only then can you request the replacement of the device. If that does not bring any improvement, then you have the option of withdrawing from the purchase and getting your money back.
In short, the following sequence applies: identify defects, look for proof of purchase, contact the dealer and display the warranty, submit the device for repair (twice if necessary), have the device replaced, get your money back. If you don't have to go all the way, this is of course an advantage. But especially with the iPhone battery, the first repair should bring the desired effect.
Conclusion on defective batteries in the iPhone and the warranty
Manufacturers of electronic devices and so also Apple give no guarantee on the battery and other wearing parts. However, the guarantee appliesso that a defective iPhone battery can be replaced within the first two years - free of charge. To do this, you have to contact the dealer from whom you bought the smartphone.
My tips & tricks about technology & Apple
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After graduating from high school, Johannes completed an apprenticeship as a business assistant specializing in foreign languages. But then he decided to research and write, which resulted in his independence. For several years he has been working for Sir Apfelot, among others. His articles include product introductions, news, manuals, video games, consoles, and more. He follows Apple keynotes live via stream.
What bullshit! The manufacturer's warranty or liability for defects only applies if the defect already existed at the time of purchase! In addition, after 6 months the burden of proof lies with the buyer! So you can forget your battery replacement under warranty! Unless you manage to prove a wearing part, like the battery, after almost 2 years, that it was at least below 50% of the normal performance when you bought it.
Hello Mr. Retail,
thanks for the comment, except for the label as "bullshit" of course. If the battery goes haywire over time and no longer acts like identical batteries do at the same time of use, then you can assume that the defect existed from the start (see the so-called "germ theory").
The fact that after six months the customer bears the burden of proof was articulated in the article: "After six months, the burden of proof lies with the customer."
So I don't understand the excitement.
Best regards and have fun at Sir-Apfelot.de!
The fact is that after 6 months the customer must PROVE the existence of the defect. A “it must be defective from the start” is absolutely not sufficient. A battery can be affected by heat or cold. For example, if the owner works in a very hot environment and has their iPhone with them, the battery will also wear out more quickly.
So it is not enough to say the device has no optical defects, so it is initial. The customer has to prove it, for example with an expert opinion.
So, according to my research and statements from the consumer advice center in North Rhine-Westphalia, the battery MUST last 2 years if it is permanently installed (as with the iPhone). With the iPhone, the proof was not difficult, since Apple support was able to do a hardware test of my iPhone over the Internet. In the evaluation, they saw that the battery was actually defective. And as you can see from the replacement program for the iPhone 6 batteries, there was something wrong here on a broad front. Still, if Apple hadn't been honest and admitted the faulty battery, it would have been difficult for me to prove the defect.
My iPhone 6 could not be switched on after 13 months, one month after the end of the Apple warranty. It is definitely the battery defect described above. Telekom would take action when Apple confirms that the error was already present after delivery. Apple does not confirm this, as the device no. is not in the callback list for the iPhone 6S and there is no callback list for the iPhone 6. In the 6 Series is certainly the same battery as in the 6 S.
From your illustration above and from the Apple website it can be seen that this error was already present at the time of delivery. After 13 months, however, it cannot be proven for me. I will therefore have to bow to Apple's dubious 12-month warranty guidelines.
Hello Dinsel! Have you ever left your iPhone on the charging cable overnight? Sometimes the battery is deeply discharged and actually takes a few hours until it is ready again to start the iPhone. If that is not the case, despite the 13 months I would call Apple and ask friendly questions. They swapped my iPhone 6. And if you get any new device, I would buy an Apple Care for it. Sometimes the people at Apple's support are so accommodating that they see Apple Care for another product and use it for the defective device. But that's probably up to the leeway of the person on the line. I keep my fingers crossed for you that it will somehow work! LG!